---
title: "WSFT - Health Records - Patient Communication & Engagement Solutions"
ocid: "ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK NHS FOUNDATION TRUST"
published: "2026-07-13"
---

# WSFT - Health Records - Patient Communication & Engagement Solutions

Buyer: WEST SUFFOLK NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28

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## Summary

The contract titled "WSFT - Health Records - Patient Communication & Engagement Solutions" was initiated by the West Suffolk NHS Foundation Trust. This procurement falls under the industry category of Electronic message services and pertains to the region of East of England, United Kingdom. The procurement method used was selective, specifically a call-off from a framework agreement. This contract, valued at £700,000, has reached the award stage, with Synertec Limited being the awarded supplier. The contract period commenced on 1st July 2025 and is set to conclude on 31st October 2026, with the award published on 13th July 2026. The process supports digital and physical patient communications, aiming to enhance patient engagement for the Trust.

This tender presents substantial opportunities for businesses specialising in digital communication services, particularly those offering innovative solutions in patient engagement. Small and medium-sized enterprises (SMEs) with expertise in electronic message services and healthcare communications are well-placed to benefit from such contracts. The selection process, having been a call-off from a framework, suggests established providers, particularly those familiar with NHS requirements, might have a competitive edge. This type of contract can expand a company's portfolio in the healthcare sector and foster long-term relationships with public health organisations.

## Notice

A patient communications and engagement service used by the Trust to generate, manage and distribute patient correspondence through digital and physical communication channels. The service supports the delivery of appointment notifications, patient letters, reminders and other healthcare-related communications, helping the Trust improve patient engagement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22b60bf7-304f-485a-928d-14c6b7542271 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2026 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 12 Nov 2025 |
| Contract period | 30 Jun 2025 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | Not specified |
| Awards value | £700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK NHS FOUNDATION TRUST |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNERTEC |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64216100 - Electronic message services

## Release History

- 13 Jul 2026 at 12:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22b60bf7-304f-485a-928d-14c6b7542271

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22b60bf7-304f-485a-928d-14c6b7542271
  13th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28.json.