---
title: "BSMHFT Netcall Contact Centre"
ocid: "ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST"
published: "2025-08-12"
---

# BSMHFT Netcall Contact Centre

Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030

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## Summary

The University Hospitals Birmingham NHS Foundation Trust has completed the procurement process for the "BSMHFT Netcall Contact Centre" project, a hosted service with support and maintenance services in the IT software package sector. This public contract was awarded to NETCALL TECHNOLOGY LIMITED on 7th July 2025, for a value of £200,034. The procurement method was selective, involving a call-off from a framework agreement. The contract spans from 1st April 2025 to 31st March 2028 and focuses on services within the West Midlands, United Kingdom, highlighting suitability for small and medium enterprises (SMEs).

This tender presents significant opportunities for SMEs specialising in IT software and services, particularly those able to deliver hosted and managed services. By engaging in contracts like this, businesses can expand their service portfolios, build partnerships with health sector organisations, and enhance their reputation in public procurement markets. Those with existing framework agreements or an interest in networking and communication technology within the health services industry stand to gain the most from similar opportunities.

## Notice

Hosted Service (inc Support and Maintenance Services and Managed Services)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1946f19a-c445-4d7d-a7b1-3b15f1e5c479 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2025 |
| Submission deadline | 7 Mar 2025 |
| Future notice date | Not specified |
| Award date | 6 Jul 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | £200,034 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 1NU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 12 Aug 2025 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1946f19a-c445-4d7d-a7b1-3b15f1e5c479

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1946f19a-c445-4d7d-a7b1-3b15f1e5c479
  12th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-009eabf3-abaa-4cb6-8a28-7310d388e030.json.