---
title: "Customer Self Service Portal Solution driven by Dynamics 365"
ocid: "ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SETTLE"
published: "2018-12-03"
---

# Customer Self Service Portal Solution driven by Dynamics 365

Buyer: SETTLE  
Current stage: Tender  
OCID: ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc.json)

## Summary

The buying organisation for this tender is Settle, located in Letchworth Garden City, United Kingdom. The contract, titled "Customer Self Service Portal Solution driven by Dynamics 365," aims to enhance customer experience in managing their accounts, reporting repairs, and making transactions through advanced technology. Currently in the Tender stage, this open procurement process will accept submissions until 21 January 2019, with the contract set to commence on 6 May 2019, lasting until 6 May 2022. This procurement falls under the IT services industry category, specifically consulting, software development, internet and support.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those with expertise in software development and customer service technologies. Businesses that can offer innovative solutions in predictive services, IoT, and artificial intelligence will be especially competitive. Engaging in this procurement could enable SMEs to expand their market presence while contributing to the digital transformation of customer interactions within public services.

## Notice

Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions. We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c77742f8-678b-47bc-93ef-629f350ed3a7 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2018 |
| Submission deadline | 21 Jan 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 May 2019 - 6 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SETTLE |
| Locality | LETCHWORTH GARDEN CITY |
| Post town | Stevenage |
| Postcode | SG6 2WW |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South East |
| Westminster constituency | North East Hertfordshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Dec 2018 at 14:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c77742f8-678b-47bc-93ef-629f350ed3a7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c77742f8-678b-47bc-93ef-629f350ed3a7
  3rd December 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Letchworth-garden-city:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./J57W4MWK7Q
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-00b2c57d-03b5-4a2e-97b3-2a78e96c64fc.json.