---
title: "Online counselling and wellbeing support for young people in North West London"
ocid: "ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES"
published: "2021-04-29"
---

# Online counselling and wellbeing support for young people in North West London

Buyer: NHS SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641)  
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## Summary

The procurement process is for the "Online counselling and wellbeing support for young people in North West London," conducted by NHS Shared Business Services in partnership with NHS Central London CCG, NHS West London CCG, and NHS Hammersmith & Fulham CCG. This contract falls under the health services category and is set to take place in London, with a contract duration commencing on 1st April 2021 and concluding on 31st May 2021. The procurement method was a direct single tender action, with the contract value amounting to £17,685. The process is currently at the award stage, with the contract modification published on 29th April 2021 to extend the existing services temporarily in light of ongoing reviews related to local healthcare delivery.

This tender presents significant growth opportunities for businesses specialising in mental health support services, particularly those capable of offering web-based counselling and intervention for young people ages 11-25. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with experience in delivering online mental health solutions would be particularly well-suited to compete. The focus on accessible and immediate support for youth could enhance service providers' reach, ultimately contributing to better dealing with local mental health challenges.

## Notice

The service delivers interventions for young people with low level mental health issues. The service is for Ages 11-25 and is 24HR web-based providing Online counselling support service and a text-based service with qualified counsellors. The aims and objectives of the service are: * To help children and young people with mental health problems improve their outcomes at the earliest opportunity before these problems escalate * To provide age appropriate information and advice/signposting * To deliver measurable improvements in the emotional and mental health of children and young people * To provide fast, easy and free access to online counselling for children and young people at time suited to children and young people * To provide direct counselling support to assist the recovery of children and young people with emotional or mental health concerns preventing where relevant referral into CAMHS * To provide support to children that are assessed by CNWL and awaiting treatment through an agreed working protocol * To support service users with more complex mental health concerns by making appropriate referrals to CAMHS when required * To demonstrate that children and young people are satisfied with the care and support they receive from the service * To demonstrate Best Value service delivery * To offer immediate support to service users from point of registration with no waiting for an intervention thus helping to prevent the escalation of concerns * To reduce the stigma associated with physically accessing a mental health service by offering support online. * To promote and improve integrated partnership and collaborative care across agencies, to reduce the demand on specialist children's services, particularly CAMHS and social care * To improve the knowledge and capacity of schools to identify and address emotional wellbeing and mental health problems through good engagement and promoting a whole-school approach Additional information: An existing contract is being modified to effect a 2 months extension to allow the future model of care to be considered by commissioners. This contract modification is assessed to be proportionate and lawful under Regulation 72(1)(b) The Contract is for NHS Central London CCG, NHS West London CCG, NHS Hammersmith & Fulham CCG under the North West London Collaboration of Clinical Commissioning Groups.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6cd6d05-ffca-4f7a-970f-361b258d242c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2021 |
| Submission deadline | 30 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,685 |
| Lots value | Not specified |
| Awards value | £17,685 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KOOTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 29 Apr 2021 at 07:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6cd6d05-ffca-4f7a-970f-361b258d242c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6cd6d05-ffca-4f7a-970f-361b258d242c
  29th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-00b95414-e321-46d1-bf30-77f619b21641.json.