--- title: "Face to Face Translation Services Contract" ocid: "ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12.json" source: "Contracts Finder" current_stage: "Tender" buyer: "University Hospitals Plymouth NHS Trust" published: "2026-09-18" --- # Face to Face Translation Services Contract Buyer: University Hospitals Plymouth NHS Trust Current stage: Tender OCID: ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12.json) ## Summary The participating NHS and healthcare organisations require a professionally managed face-to-face foreign-language interpretation service. It will support communication between patients, carers and healthcare professionals when English is not the patient’s first or preferred language. The service is intended to replace existing arrangements and provide consistent, reliable and responsive interpreting that supports patient safety, equitable access to healthcare and a positive patient experience. The participating organisations are University Hospitals Plymouth NHS Trust, Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust, Devon Partnership NHS Trust and Livewell Southwest CIC. The work is associated with Plymouth, including delivery at the University Hospitals Plymouth NHS Trust site, and is classified as interpretation services. This is a healthcare language-services opportunity rather than a general translation or document-production contract. The procurement has reached tender: the participating organisations invited suppliers to submit offers through an open procedure above threshold. The tender submission deadline set by the buyer is 26 October 2026 at 12:00 UTC. The planned contract period is from 11 December 2026 to 10 December 2029. The total estimated procurement value is £300,000. The requirement is presented as a single service procurement rather than divided into lots. It is a services contract for face-to-face foreign-language interpretation. Suppliers should apply through the Atamis e-sourcing portal. The published procurement information identifies the procedure and service scope, but does not set out a separate evaluation weighting or award formula. The opportunity is intended to establish replacement arrangements for the participating healthcare organisations. This opportunity suits specialist language-service providers able to deliver professional face-to-face foreign-language interpreting in healthcare settings. Strong candidates will have reliable access to suitably qualified interpreters, broad language coverage and the operational systems needed to match requests quickly and consistently. The service demands dependable scheduling, responsive handling of bookings and changes, and effective management across several NHS and healthcare organisations. Experience supporting communication between patients, carers and healthcare professionals would be particularly relevant, especially where accuracy, confidentiality, patient safety and equitable access to care are important. Providers should be able to demonstrate quality assurance, interpreter standards and service continuity rather than offering ad hoc individual interpreting. The procurement is identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so organisations of those types may compete if they can provide the required reach and resilience. ## Notice This procurement is being undertaken jointly by: University Hospitals Plymouth NHS Trust Royal Devon University Healthcare NHS Foundation Trust Torbay and South Devon NHS Foundation Trust Devon Partnership NHS Trust Livewell Southwest CIC Collectively referred to throughout this specification as the Participating Organisations. The Participating Organisations require the provision of a professionally managed Face to Face Foreign Language Interpretation Service to support communication between patients, carers and healthcare professionals where English is not the patient's first or preferred language. The purpose of this procurement is to establish replacement arrangements for existing contracts and to secure a high quality, efficient and reliable interpretation service that supports patient safety, equitable access to healthcare services and a positive patient experience. Consistency in service delivery, interpreter quality and responsiveness are key priorities for the Participating Organisations. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b118e7b7-1061-4dc8-aab8-8f7e83420bce | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Sep 2026 | | Submission deadline | 26 Oct 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Dec 2026 - 10 Dec 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | University Hospitals Plymouth NHS Trust | | Locality | PLYMOUTH | | Postcode area | Plymouth | | Postcode | PL6 8DH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK41 Plymouth | | Local authority | Plymouth | | Electoral ward | Moor View | | Westminster constituency | Plymouth Moor View | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79540000 - Interpretation services ## Release History - 18 Sep 2026 at 16:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b118e7b7-1061-4dc8-aab8-8f7e83420bce ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b118e7b7-1061-4dc8-aab8-8f7e83420bce 18th September 2026 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0104c0df-5996-44e2-92ea-ce578146ab12.json.