---
title: "CPC CRM System - Service Now, Licences and Platform"
ocid: "ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2020-09-23"
---

# CPC CRM System - Service Now, Licences and Platform

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51.json)

## Summary

The procurement process involves NHS England as the buying organisation seeking a provider for the "CPC CRM System - Service Now, Licences and Platform." This procurement falls under the software-related services category (CPV code 72260000) and is targeted at multiple regions across the United Kingdom including North East, North West, London, and South East. The contract is currently in the award stage, with an active status as of 30th June 2020. The total contract value is £53,087, with the contract period commencing on 1st July 2020 and concluding on 30th June 2021, following a contract variation method of procurement.

This tender presents significant opportunities for small and medium enterprises (SMEs) and voluntary/community social enterprises (VCSEs) to contribute to a crucial service linked to managing National Stock Disruption Response escalations for personal protective equipment (PPE) amidst the Covid-19 response. Companies with expertise in software development, particularly those skilled in ServiceNow environments, stand to gain from this contract. The nature of the service being procured will require businesses that can adapt quickly and provide robust support in public health contexts, making this a pivotal chance for growth in the software services market.

## Notice

Additional ServiceNow environment and licences to provide the Case Management solution for the provision for National Stock Disruption Response (NSDR) escalations for PPE in response to Covid 19

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a787bad4-fbc4-4ea3-8d4c-ecc9bc719a51 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Contract Variation |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2020 |
| Submission deadline | 30 Jun 2020 |
| Future notice date | Not specified |
| Award date | 29 Jun 2020 |
| Contract period | 30 Jun 2020 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,087 |
| Lots value | Not specified |
| Awards value | £53,087 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 23 Sep 2020 at 16:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a787bad4-fbc4-4ea3-8d4c-ecc9bc719a51

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a787bad4-fbc4-4ea3-8d4c-ecc9bc719a51
  23rd September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-011d6a65-107b-4cc5-a891-05a1dd5dcc51.json.