---
title: "RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE"
ocid: "ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH LINCOLNSHIRE COUNCIL"
published: "2022-11-09"
---

# RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

Buyer: NORTH LINCOLNSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90

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## Summary

The North Lincolnshire Council has awarded a contract for the renewal of maintenance and support package for the customer support line. This procurement falls under the services category and involves the maintenance and support of their existing customer contact centre platform, MiContact Centre Enterprise. The tender was conducted as an open procedure, and the contract period starts on October 31, 2022, and ends on October 30, 2024. The contract, valued at £42,580 GBP, was awarded to Daisy Communications Ltd on October 31, 2022, and is currently active.

This tender by North Lincolnshire Council provides opportunities for businesses in the system and support services industry. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations will find this opportunity suitable for competing. Businesses in the helpdesk services, systems support services, and software support services sectors are well-suited to bid for this contract and contribute to the maintenance and support needs of the council's customer contact centre platform.

## Notice

North Lincolnshire Council is looking to source a support and maintenance contract for the support of our existing customer contact centre platform, MiContact Centre Enterprise, with full maintenance and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c73fe82-f212-4bb9-96fb-1ea2a11c366c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2022 |
| Submission deadline | 21 Oct 2022 |
| Future notice date | Not specified |
| Award date | 31 Oct 2022 |
| Contract period | 31 Oct 2022 - 30 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £42,580 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LINCOLNSHIRE COUNCIL |
| Locality | SCUNTHORPE |
| Post town | Doncaster |
| Postcode | DN15 6NL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North Lincolnshire |
| Electoral ward | Town |
| Westminster constituency | Scunthorpe |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 9 Nov 2022 at 15:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9c73fe82-f212-4bb9-96fb-1ea2a11c366c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9c73fe82-f212-4bb9-96fb-1ea2a11c366c
  9th November 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=53843&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104106
  User / Company

## Notice URLs

- http://www.northlincs.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90.json.