---
title: "NCU Telephony Third Party Support Contract"
ocid: "ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-04-19"
---

# NCU Telephony Third Party Support Contract

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6.json)

## Summary

The procurement process led by H M Revenue & Customs involves the NCU Telephony Third Party Support Contract, classified under IT services, particularly consulting, software development, internet and support. The contract, valued at £336,000, was awarded following a selective procurement method, specifically a call-off from a framework agreement. The procurement stage has been completed, with the contract period commencing on 23 March 2022 and concluding on 22 March 2023. The project is located in London, United Kingdom, and was initiated with a tender that had a deadline of 21 March 2022.

This procurement opportunity can significantly benefit SMEs that specialise in IT services, particularly those offering contact centre support solutions. Businesses that possess the capabilities to manage telephony systems and provide robust support services would be well-positioned to compete in future tenders. Engaging with such contracts allows SMEs to expand their market presence while providing essential services to public sector organisations.

## Notice

Provision of contact centre support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae1ea7ca-f43a-4987-a5be-b674b3edf566 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | 23 Mar 2022 |
| Contract period | 23 Mar 2022 - 22 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £336,000 |
| Lots value | Not specified |
| Awards value | £336,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MISSION LABS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Apr 2022 at 14:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae1ea7ca-f43a-4987-a5be-b674b3edf566

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae1ea7ca-f43a-4987-a5be-b674b3edf566
  19th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/919d7bd7-5ead-4c41-9f5e-e144c2dce400

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6.json.