---
title: "Provision of Customer Relationship Management CRM System"
ocid: "ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "AGRI-EPI CENTRE LIMITED"
published: "2021-01-15"
---

# Provision of Customer Relationship Management CRM System

Buyer: AGRI-EPI CENTRE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075

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## Summary

The Agri-EPI Centre Limited is procuring a Customer Relationship Management (CRM) system, with the tender titled "Provision of Customer Relationship Management CRM System." The procurement is classified under the industry category of Customer Relation Management software development services. The tender process is currently in the Award stage, with the contract awarded on 23rd December 2020 to Chess Digital Limited. This contract, valued at £80,000, is set to commence on 11th January 2021 and run until 10th November 2024. The procurement method was an open procedure, and interested vendors had until 22nd September 2020 to submit their proposals.

This procurement opportunity may foster business growth for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations skilled in software development and CRM services. Companies capable of providing innovative solutions for system integration, data reporting, and process development would be particularly well-suited to compete for future tenders in this category. The emphasis on integration and adaptability in the project suggests a demand for offers that can grow alongside the Agri-EPI Centre’s expansion plans.

## Notice

Agri-EPI Centre is seeking proposals from qualified and experienced vendors to deliver and deploy a new Customer Relationship Management (CRM) system; we currently use, HubSpot as a means of recording CRM activity (as a free subscriber.) There are five existing Agri-EPI Centre locations in the UK which all need to be able to access the system. We have undertaken a requirements analysis exercise and can confirm the following: * Integration with existing systems is key with regards efficiencies. * Reporting is key to all areas but subtly different in each area. * Processes must be developed ahead of implementation. The deployed system must have the ability to grow, adjust and develop in line with Agri-EPI Centre expansion and development plans. Documents are available from the following website: www.ne1procurementservices.com Additional information: ITT documents can only be obtained via the website below www.ne1procurementservices.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80204c7d-8d71-446b-8025-c34a4e397b53 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2021 |
| Submission deadline | 22 Sep 2020 |
| Future notice date | Not specified |
| Award date | 23 Dec 2020 |
| Contract period | 11 Jan 2021 - 10 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AGRI-EPI CENTRE LIMITED |
| Locality | PENICUIK |
| Post town | Edinburgh |
| Postcode | EH26 0BA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | Midlothian |
| Electoral ward | Midlothian West |
| Westminster constituency | Midlothian |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHESS DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 15 Jan 2021 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/80204c7d-8d71-446b-8025-c34a4e397b53
- 21 Aug 2020 at 18:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/490e5d1f-665f-4668-badd-aa0a089e1c34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/80204c7d-8d71-446b-8025-c34a4e397b53
  15th January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/490e5d1f-665f-4668-badd-aa0a089e1c34
  21st August 2020 - Opportunity notice on Contracts Finder
- http://www.ne1procurementservices.com

## Provenance

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