---
title: "BBC Business Process Outsourcing"
ocid: "ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2023-07-20"
---

# BBC Business Process Outsourcing

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5.json)

## Summary

The British Broadcasting Corporation (BBC) has awarded a contract for Business Process Outsourcing, Payroll, and Application Management Services to TATA Consultancy Services Limited. The contract, valued at £170 million, has a duration from July 1, 2023, to June 30, 2034. This procurement opportunity, initiated under a selective procurement method, offers potential for growth to businesses providing administrative services for business operations. The BBC aims to simplify its operations and enhance service quality through this outsourcing agreement, creating opportunities for suppliers to contribute to the BBC's mission of delivering high-quality content to diverse audiences.

The procurement process for the BBC's Business Process Outsourcing services involves an extensive scope covering financial, procurement, and HR-related functions. The contract, initiated through a competitive procedure with negotiation, presents a long-term partnership opportunity for qualified suppliers, including small and medium-sized enterprises (SMEs). Interested businesses are encouraged to register their interest via the Jaggaer eSourcing portal to participate in the tender process. This contract signifies the BBC's commitment to efficiency and innovation by outsourcing essential services to external partners, aligning with its organisational goals and growth strategies.

## Notice

The tender for BPO (Business Process Outsourcing), Payroll and AMS (Application Management Services) services is being published in the year that the BBC celebrates its centenary, and our mission remains vital - to serve all audiences through impartial, high-quality and distinctive output and services which inform, educate and entertain. This contract will allow the BBC to access specialist outsourced services which aligns to our ambitions of being a simpler and leaner organisation that can focus on its audiences. The BBC is acting on behalf of the BBC Group including the commercial subsidiaries within BBC Commercial Holdings Limited. The scope of the services in this tender are largely in line with the BBC's current outsource contract (that is due to end in June 2024): Business Process Outsourcing - outsourced activities across Finance, Purchase to Pay, Order to Cash, Contingent Workers, Expenses and Advances, Artist & Contributors and the Payments & Treasury function. Payroll - providing UK and International payroll services to BBC staff and freelancers, ensuring systems are secure and agile to accommodate legislative changes and to enable payments and deductions in line with BBC policies. Application Management Services - providing application management services and change delivery services for the BBC application landscape for Finance, Procurement and HR based on SAP (including ECC6, S4 Hana, SRM, Ariba, BW/BPC, Successfactors, Concur), and other BBC systems, including ACON for artist and contributors. The AMS services underpins smooth operational day to day running of the BBC. The Contract will have an initial term of six (6) years which will begin from the service commencement date. Prior to this will be a maximum one (1) year transition period. The BBC may extend the contract beyond the initial term, with the maximum extension period being four (4) years in total. If the BBC utilises all extensions, from Service Commencement to extension period expiry the contract would last a maximum ten (10) years. The total value of this contract will be dependant of a number of factors including: exercising extensions, transition to the new contract, major projects or system upgrades and changes to the scope of services during the contract life. The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58cf7243-3883-483b-ad3b-674dfad61b72 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | 6 May 2022 |
| Future notice date | Not specified |
| Award date | 27 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000,000 |
| Lots value | Not specified |
| Awards value | £170,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TATA CONSULTANCY SERVICES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 20 Jul 2023 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58cf7243-3883-483b-ad3b-674dfad61b72
- 6 Apr 2022 at 09:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5734144c-9c62-4e45-afd5-d1df13af7e4d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58cf7243-3883-483b-ad3b-674dfad61b72
  20th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5734144c-9c62-4e45-afd5-d1df13af7e4d
  6th April 2022 - Opportunity notice on Contracts Finder
- https://bbc.bravosolution.co.uk/
  BBC eSourcing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01d0585e-9b88-4eb4-a51b-3097a1ae72f5.json.