---
title: "Maintenance and Upgrades of the Council's Existing Mitel IP Telephony Estate - Direct Award via CCS RM6116"
ocid: "ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2025-05-06"
---

# Maintenance and Upgrades of the Council's Existing Mitel IP Telephony Estate - Direct Award via CCS RM6116

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce

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## Summary

Durham County Council has completed a public procurement process for the maintenance and upgrades of their Mitel IP telephony system, facilitated through the CCS Network Services 3 RM6116 framework. This direct award method ensures service continuity by selecting the incumbent provider, Maintel Europe Limited, for a contract valued at £335,928. The procurement process falls under the services category of telecommunications equipment maintenance, with operations concentrated in the North East region of the United Kingdom. The initial contract term is set for 36 months starting from 1 May 2025, with potential extensions available, ensuring long-term engagement until at least 2030.

This tender presents significant opportunities for businesses specializing in telecommunications maintenance to gain insights into public sector contracts through selective procurement and direct awards via framework agreements. It highlights the potential for small, medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in similar opportunities even if this specific contract is now awarded. Businesses looking to expand into public sector services, particularly within local government telecommunications, will benefit from understanding the frameworks and procurement methods applied, which can serve as a blueprint for future competitive bids.

## Notice

Continued support, maintenance and licences associated with the councils Mitel Telephony Estate is required, and a direct award to the incumbent provider via the CCS Network Services 3 RM6116 framework was chosen as the most appropriate route to market in order to offer continuity with current provision. Additional information: The contract also offers 2 x 12 month optional extensions, not included in the awarded contract term of 36 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa82cee8-a1d5-4c2f-865c-ee9d472c1e6c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2025 |
| Submission deadline | 28 Apr 2025 |
| Future notice date | Not specified |
| Award date | 28 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £335,928 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50330000 - Maintenance services of telecommunications equipment

## Release History

- 6 May 2025 at 14:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa82cee8-a1d5-4c2f-865c-ee9d472c1e6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa82cee8-a1d5-4c2f-865c-ee9d472c1e6c
  6th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01d1a1c8-5afc-491b-bb3f-3af73616e9ce.json.