---
title: "ML2024/022 - Magenta Living Contact Centre and Telephony Project"
ocid: "ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MAGENTA LIVING"
published: "2025-01-24"
---

# ML2024/022 - Magenta Living Contact Centre and Telephony Project

Buyer: MAGENTA LIVING  
Current stage: Award  
OCID: ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f.json)

## Summary

Magenta Living, located in Birkenhead, has completed the procurement process for the "ML2024/022 - Magenta Living Contact Centre and Telephony Project.” This project falls under the industry category of communications server software package and telecommunications network. The direct award contract, valued at £428,682.8, was awarded to Vonage Business Limited on 23 December 2024. Key dates include the contract's start on 1 April 2025 and end on 31 March 2028. The project will be executed in England.

This tender offers significant opportunities for large businesses specialising in integrated telephony and business communication solutions. Companies that can provide comprehensive telephony systems and contact centre support could benefit from this contract, aligning with the future contract opportunities with organisations like Magenta Living. Bidders are expected to have robust capabilities in managing large-scale telecommunications networks.

## Notice

Integrated Telephony for Business Communication and Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10ef0298-8cc9-4f0e-87cd-85cc950e9609 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | 23 Dec 2024 |
| Future notice date | Not specified |
| Award date | 23 Dec 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £428,682 |
| Lots value | Not specified |
| Awards value | £428,682 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MAGENTA LIVING |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VONAGE BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32412100 - Telecommunications network
- 48219700 - Communications server software package

## Release History

- 24 Jan 2025 at 11:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10ef0298-8cc9-4f0e-87cd-85cc950e9609

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10ef0298-8cc9-4f0e-87cd-85cc950e9609
  24th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.magentaliving.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f.json.