---
title: "Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera"
ocid: "ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "North West Anglia NHS Foundation Trust"
published: "2026-08-28"
---

# Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera

Buyer: North West Anglia NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d

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## Summary

North West Anglia NHS Foundation Trust procured support for the Netcall Liberty Contact Portal at PCH and the Contact Portal/Opera. The requirement covers standard Solution Care support for software and information systems, together with associated information technology services (CPV 48000000 and 72222300). The work supports the Trust’s patient healthcare communications and related IT services. Delivery is in Peterborough, at the Trust’s Bretton Gate location, and relates to services used across the Trust’s contact portal environment. This is primarily a software support and maintenance requirement rather than a new development or general hardware supply opportunity. The buyer is North West Anglia NHS Foundation Trust.

The procurement is complete and was awarded to Netcall Technology Limited on 20 August 2026. It was a selective call-off from the NHS CS Framework for Patient Healthcare Communications and Related IT Services, Lot 1. The contract runs from 7 August 2026 to 6 August 2027. The awarded contract value is £120,159 including the stated currency of GBP. The tender submission deadline was 6 August 2026 at 12:00. The requirement was classified as a goods procurement, although its scope is software support and related IT services. The award is active and the selected supplier is Netcall Technology Limited.

This award demonstrates demand from North West Anglia NHS Foundation Trust for specialist support of Netcall Liberty Contact Portal and Contact Portal/Opera systems within a patient communications environment. Suppliers considering future work for this buyer would need demonstrable expertise in supporting Netcall’s platforms, maintaining portal availability and resolving software and integration issues in an NHS setting. Credibility would also depend on access to appropriately skilled technical support resources and the ability to provide the standard Solution Care service required under the framework. The procurement route shows that suppliers seeking comparable work should be positioned to participate in the relevant NHS CS Framework, particularly its patient healthcare communications and related IT services provision.

## Notice

Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera via NHS CS Framework - Patient Healthcare Communications and Related IT Services Lot 1. Standard cover: Solution Care

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/18e8b80a-ce20-4d19-ba05-bc06ab7b3739 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Aug 2026 |
| Contract period | 7 Aug 2026 - 6 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,159 |
| Lots value | Not specified |
| Awards value | £120,159 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | North West Anglia NHS Foundation Trust |
| Locality | PETERBOROUGH |
| Postcode area | Peterborough |
| Postcode | PE3 9GZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Ravensthorpe |
| Westminster constituency | Peterborough |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 28 Aug 2026 at 16:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18e8b80a-ce20-4d19-ba05-bc06ab7b3739

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/18e8b80a-ce20-4d19-ba05-bc06ab7b3739
  28th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d.json.