---
title: "Service Design Support"
ocid: "ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-01-15"
---

# Service Design Support

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53.json)

## Summary

The Department of Health and Social Care (T&T) has completed a procurement process for "Service Design Support" within the general management consultancy services category, located in London, UK. This contract, worth £160,738, was awarded to Ernst & Young LLP following a selective procurement method, specifically a call-off from a framework agreement. The procurement period concluded on 14 September 2020, with the contract effective from the same date until 23 October 2020. The award notice was published on 15 January 2021, marking the completion of this contracting process.

This tender presents significant opportunities for businesses with expertise in service design and consultancy, particularly those skilled in applying design thinking to enhance customer experience, which is critical for public health initiatives like the Test and Trace Programme. Companies that offer innovative management consultancy solutions and have experience in delivering complex, user-centered design projects would find this tender particularly aligned with their capabilities, facilitating potential growth in public sector opportunities.

## Notice

Provide service design support with three core objectives: 1. Apply design thinking to priority backlog items 2. Establish the customer experience vision for the Test and Trace Programme 3. Provide recommendations on building customer experience capability

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e04d174-a05e-4035-8576-3130caf27a52 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2021 |
| Submission deadline | 13 Sep 2020 |
| Future notice date | Not specified |
| Award date | 8 Nov 2020 |
| Contract period | 13 Sep 2020 - 23 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,738 |
| Lots value | Not specified |
| Awards value | £160,738 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST & YOUNG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 15 Jan 2021 at 16:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2e04d174-a05e-4035-8576-3130caf27a52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e04d174-a05e-4035-8576-3130caf27a52
  15th January 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kFKI/1x4Q._c_XjB.m6y6qtW0l..f_Noow5jO1k4yfZTJh.Y
  EY NHS Test and Trace Service Design Support (GCloud11) v1.0 signed (002)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-01f9a8d4-84e9-46af-8e3d-c9eb41fb5c53.json.