---
title: "GB-London: BTA1357 - Industry Standard Call Handling"
ocid: "ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2021-03-19"
---

# GB-London: BTA1357 - Industry Standard Call Handling

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc)  
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## Summary

The British Tourist Authority has recently completed the procurement process for the contract titled "GB-London: BTA1357 - Industry Standard Call Handling." This tender falls under the services category, specifically focusing on call centre operations, and is located in London, United Kingdom. The procurement method employed was an open procedure, with the tender period concluding on 4 January 2021, and the contract was effective from 18 January 2021 until 19 April 2021. The total value of the awarded contract is £58,339, and the winning supplier is Teleperformance Limited, indicating a significant investment in the tourism sector's COVID-19 recovery efforts.

This tender presents valuable opportunities for businesses specialising in call centre services, particularly those with experience in handling customer queries in the tourism sector. Firms capable of delivering high-quality support and guidance, as well as those developing innovative solutions for remote service management, would be well-positioned to compete. With the ongoing emphasis on enhancing visitor reassurance through COVID-19 risk assessments, businesses that can demonstrate robust health and safety compliance will likely attract interest in future procurement opportunities.

## Notice

and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We're Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f680729-4f60-4c23-9e1e-44431a444ebd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2021 |
| Submission deadline | 4 Jan 2021 |
| Future notice date | Not specified |
| Award date | 4 Jan 2021 |
| Contract period | 18 Jan 2021 - 19 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,339 |
| Lots value | Not specified |
| Awards value | £58,339 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Mar 2021 at 14:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f680729-4f60-4c23-9e1e-44431a444ebd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f680729-4f60-4c23-9e1e-44431a444ebd
  19th March 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=580281860
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0202b990-c2bf-4b5d-9584-0ebef64573bc.json.