---
title: "INSS Contact Centre Licensing and Support"
ocid: "ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2024-07-29"
---

# INSS Contact Centre Licensing and Support

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba

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## Summary

The Insolvency Service has completed the contracting process for the "INSS Contact Centre Licensing and Support" project, categorised under the Maintenance of information technology software industry. Located in the United Kingdom, the tender involved a selective procurement method through a call-off from a framework agreement. Key dates in this process included the end of the tender period on 27 June 2024, and the contract period running from 1 July 2024 to 30 June 2026. The awarded contract, valued at £355,276, emphasises support and maintenance services for software and hardware licensing, recording, and retention in the contact centre service. The buying organisation, The Insolvency Service, headquartered at 1 Westfield Avenue, Stratford, England, initiated this tender process and awarded it to Charterhouse Voice and Data Ltd T/A Symity.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in IT software maintenance and support services. Businesses with expertise in software and hardware licensing, recording, and retention can leverage this contract to demonstrate their capabilities and expand their service portfolios. The awarded company's experience underlines the value placed on specialised IT support, making this a highly relevant tender for businesses looking to grow within the public sector IT services market. Given The Insolvency Service's role and the detailed nature of the contract, companies adept in providing comprehensive support and maintenance for IT infrastructures can find considerable growth potential through such opportunities.

## Notice

Licensing and Support for the Insolvency Service contact centre service, including software and hardware licensing, recording and retention. Support and maintenance services for above listed service lines.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91843f06-4774-491c-911a-43d28625ee0c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2024 |
| Submission deadline | 27 Jun 2024 |
| Future notice date | Not specified |
| Award date | 27 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £355,276 |
| Lots value | Not specified |
| Awards value | £355,276 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | STRATFORD |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE AND DATA LTD T/A SYMITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software
- 72268000 - Software supply services

## Release History

- 29 Jul 2024 at 09:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91843f06-4774-491c-911a-43d28625ee0c
- 28 Jun 2024 at 11:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91843f06-4774-491c-911a-43d28625ee0c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91843f06-4774-491c-911a-43d28625ee0c
  29th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c0c7e81-e5a8-462c-ae8c-223d8f71f6c6
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/6a011480-478b-4347-a92f-2073fca9c122

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba.json.