--- title: "Single Non-Emergency Number 101" ocid: "ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HOME OFFICE" published: "2020-11-02" --- # Single Non-Emergency Number 101 Buyer: HOME OFFICE Current stage: Planning OCID: ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6.json) ## Summary The Home Office in the United Kingdom is initiating a procurement process for the "Single Non-Emergency Number 101" project aimed at providing a memorable three-digit contact number for public use in non-emergency situations. The procurement, classified under Public-telephone services, is currently in the planning stage and anticipates a competitive dialogue selection method. The total estimated budget for this contract is £9,000,000, with a contract period set to commence on 1st April 2022 and concluding on 31st March 2027. Interested suppliers can register through the Home Office e-Tendering portal, with future notices expected by 30th June 2021. This tender represents a significant opportunity for businesses specialising in telecommunications, contact centre solutions, and emergency communication services. Companies equipped to handle service set-up, maintenance, and integration of various communication channels, such as automated triage systems and web chat functionalities, will find themselves well positioned to compete. Furthermore, suppliers with experience in working collaboratively with public sector bodies will benefit from the Home Office's focus on mutual aid services and enhanced resilience of the national components of the 101 service. ## Notice Services for a single memorable three digit number for public use in non-emergencies that also allows forces to provide mutual aid telephone services for the public after an accident. Additional information: Service DescriptionThe Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. The provider will be responsible for the set-up, maintenance and up-keep, development to maximise value for money, and suitable provision of resilience of the national components of the service. Consideration is being given to wider contact management integration across police forces and potentially with other public sector bodies, and to triage non-police calls to other numbers outside the remit of the 101 SNEN (ensuring the caller is charged appropriately). Consideration is also being given to integration with digital and non-voice contact channels, including but not limited to integrated voice recognition (IVR) submission of online reporting forms where available, integration with web chat functionality and automation of triage or call resolution for common themes. The Authority would also welcome views on the feasibility of overcoming challenges presented around identifying caller location information to the end call handlers in the context of VOIP, SIP trunking and the sunsetting of PSTN.The high-level requirements for these are identified as Optional requirements in the attachment, however the Authority would welcome views on viability, technical or financial challenges or blockers, and rough order timelines for delivery of a service with (where deemed feasible) and without these optional requirements.Requirements and anticipated Service Level Agreements - 101 Service Requirements 2020 v1.0.xls: This will be provided to interested suppliers via the Home Office e-Tendering portal Jaggaer, where the procurement will be run. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e9a955d-d0ad-4814-a1a5-9814afb81762 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialogue (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Nov 2020 | | Submission deadline | Not specified | | Future notice date | 30 Jun 2021 | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64211000 - Public-telephone services ## Release History - 2 Nov 2020 at 15:18 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/1e9a955d-d0ad-4814-a1a5-9814afb81762 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1e9a955d-d0ad-4814-a1a5-9814afb81762 2nd November 2020 - Future opportunity notice on Contracts Finder ## Notice URLs - https://homeoffice.app.jaggaer.com/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6.json.