---
title: "RM3815-Lot-2-Call-Off Teleperformance Call Off"
ocid: "ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-09-30"
---

# RM3815-Lot-2-Call-Off Teleperformance Call Off

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d.json)

## Summary

NHS Digital has completed the procurement process for the contract titled "RM3815-Lot-2-Call-Off Teleperformance Call Off," which is aimed at providing contact centre services to support the COVID-19 crisis. The contract, classified under the telecommunications services industry, is valued at £28 million. It has a contract period starting from 16th June 2021 to 31st March 2022. The procurement method employed was selective, involving a call-off from a framework agreement, with the tender period ending on 16th April 2021. The services are to be delivered in England, United Kingdom.

This tender presents significant growth opportunities for businesses specialising in contact centre services, particularly those capable of handling ID verification processes and technical support services. Providers with experience in large-scale, crisis-response operations will be well-positioned to compete for similar contracts in the future, as public sector bodies increasingly seek efficient solutions to manage unprecedented challenges like the COVID-19 pandemic.

## Notice

Provision of contact centre services and related services to support a response to the COVID - 19 crisis, specifically mobilisation services for the provision of ID & Verification processing and tier 1 technical support ( Procured under RM 3815 Contact Centre Services framework).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f85a239a-596b-40d4-a184-eda14b680f6f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2021 |
| Submission deadline | 16 Apr 2021 |
| Future notice date | Not specified |
| Award date | 15 Jun 2021 |
| Contract period | 15 Jun 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,000,000 |
| Lots value | Not specified |
| Awards value | £28,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 30 Sep 2021 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f85a239a-596b-40d4-a184-eda14b680f6f
- 12 Aug 2021 at 09:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b9651cf-8193-4823-b301-9c8c06062acf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f85a239a-596b-40d4-a184-eda14b680f6f
  30th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7b9651cf-8193-4823-b301-9c8c06062acf
  12th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMe/BJqK1Qt3GmzQZMNaB1qhp9JGG4bvII328pXNuDI.Bjw
  RM3815-Lot-2-Call-Off Teleperformance Call Off 2 FINAL EXECUTED (3) 30.09.2021
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMd/BwYhMb3.sVfSmw9Gjh6c40AufAX7gPR40zaOxlrSFqY
  RM3815 TP Call Off 2 Schedule 2 Part C Services - 30.09.2021
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMs/De.a.ScShmN1ITSklhR.gnfiLe6TvSfZFxT4kX4_Xfc
  RM3815 TP Call Off 2 Schedule 2 Part A Services
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NaMx/hIkj91K2Xhv0aK1smo3h5c5k5Vgmo3Btc.ucD1FCfYc
  RM3815 TP Call Off 2 Schedule 2 Part B Services - 30092021

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-021d389f-4604-4073-ac89-c05a2ddb339d.json.