---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2020-12-29"
---

# Contact Centre Solution

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957.json)

## Summary

The NHS Digital is seeking a Contact Centre Solution, comprising software and call packages, with a contract value of £475,944. The procurement is classified under software-related services, and is part of a selective procurement method through a call-off from a framework agreement. This tender process has recently completed the contract period, which commenced on 31st August 2020 and concluded on 30th August 2023, following an award made on 17th August 2020. The service is required across various locations, including the United Kingdom and other British Overseas Territories.

This tender represents a significant opportunity for businesses in the software and IT services sector, particularly those providing contact centre technologies and solutions. Small and medium-sized enterprises (SMEs) are well-suited to compete, as the procurement is designated for their consideration. Engaging in this sector can aid businesses in expanding their client base and enhancing their service offerings, fostering growth in a competitive landscape.

## Notice

Provision of a Contact Centre Solution, including software and call packages.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/748b6e28-bc00-45e0-955e-129716d2d7d4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Dec 2020 |
| Submission deadline | 23 Jul 2020 |
| Future notice date | Not specified |
| Award date | 16 Aug 2020 |
| Contract period | 30 Aug 2020 - 30 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £475,944 |
| Lots value | Not specified |
| Awards value | £475,944 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPONENTIAL-E |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 29 Dec 2020 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/748b6e28-bc00-45e0-955e-129716d2d7d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/748b6e28-bc00-45e0-955e-129716d2d7d4
  29th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02236edb-1706-4e63-a45d-47a4e2e79957.json.