--- title: "HMCTS Video Hearings Service" ocid: "ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MINISTRY OF JUSTICE" published: "2023-05-17" --- # HMCTS Video Hearings Service Buyer: MINISTRY OF JUSTICE Current stage: Tender OCID: ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b.json) ## Summary The Ministry of Justice is seeking a supplier to provide a video conferencing facility and develop an interface for the HMCTS Video Hearings Service. This procurement opportunity falls under the services category with a contract value of £24,000,000. The tender, titled 'HMCTS Video Hearings Service', aims to replace existing video conferencing systems within the judicial environment, with a procurement method of an open procedure above threshold. The tender period ends on 13th July 2023, with the contract scheduled to start on 6th November 2023 and run until 5th November 2026. The Ministry of Justice, based in London, England, is the buying organisation overseeing this procurement process. This tender presents an opportunity for businesses specialising in software packages, video conferencing software development services, consultancy services, custom software development, system support services, and software-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Interested suppliers need to register on the Ministry of Justice eSourcing system to access the procurement documents. A pre-tender information event is scheduled for 26th May 2023, providing an overview of the tender documentation, with further details available upon completion of the necessary agreements. ## Notice This Notice is issued by the Lord Chancellor acting as part of the Crown (the "Authority"). This service will be provided for the benefit of, and managed by, His Majesty's Courts and Tribunals Service (HMCTS) an executive agency of the Authority. The Authority intends to appoint a supplier to provide a video conferencing facility (referred to as the 'video engine') and develop an interface with a 'front end' application already developed by HMCTS - to form a Video Hearings Service ("VHS"). The supplier will be required to host and manage the video engine and the interface, provide hosting for test and development environments, and manage and provide an 0800-telephone service for users accessing the service by telephone. VHS is HMCTS' strategic platform for remote hearings and it is intended to substantially replace the use of other video conferencing systems in the judicial environment. VHS is currently used on a relatively small scale and the intention is to enhance the existing service and roll it out across the judicial estate. The capability to enable remote hearings, irrespective of platform, was a significant component of HMCTS's Covid response and ongoing recovery. Conducting remote hearings is now an integral part of daily business and the benefits are widely acknowledged. The procurement will be managed via the Ministry of Justice eSourcing system. If you have not yet registered on the eSourcing Portal, this can be done online at https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html Interested suppliers must be registered on this site and will need to complete and sign an Ethical Wall Agreement and a Confidentiality Agreement to access the procurement documents. Once the Ethical Wall Agreement and the Confidentiality Agreement is completed and signed the Authority will invite the interested supplier, provided it is registered on the above site, to access the procurement. The Ethical Wall Agreement and Confidentiality Agreement can be obtained by sending an email to vhprocurement@justice.gov.uk The Authority intends to hold an information event to provide interested suppliers with an overview of the invitation to tender documentation. This will be held an on-line event and will take place on 26 May 2023, time TBC. To attend this event interested suppliers must have returned the Ethical Wall Agreement and the Confidentiality Agreement. Slides/Q&A from the event will be made available to interested suppliers, (after completing an Ethical Wall Agreement and the Confidentiality Agreement), should they not attend the event on that day. Further details in relation to the event will be provided once this documentation is returned. Following the return of a completed Ethical Wall Agreement and Confidentiality Agreement, provided they are registered on the Ministry of Justice e-sourcing system, potential bidders will be able to access the Procurement Process Documents. Additional information: n/a ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc6c828c-26a0-4b47-a02b-2cf861e7ad3f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 May 2023 | | Submission deadline | 13 Jul 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Nov 2023 - 5 Nov 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £24,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF JUSTICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48515000 - Video conferencing software package - 72212515 - Video conferencing software development services - 72220000 - Systems and technical consultancy services - 72230000 - Custom software development services - 72250000 - System and support services - 72260000 - Software-related services ## Release History - 17 May 2023 at 15:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cc6c828c-26a0-4b47-a02b-2cf861e7ad3f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cc6c828c-26a0-4b47-a02b-2cf861e7ad3f 17th May 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html - https://www.gov.uk/government/organisations/ministry-of-justice ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-025d5edd-adac-495d-b460-44939ced7c5b.json.