--- title: "Lift Management Service - AWARD" ocid: "ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690.json" source: "Contracts Finder" current_stage: "Award" buyer: "NORTH STAR HOUSING GROUP - E-TENDERING SYSTEM" published: "2026-02-17" --- # Lift Management Service - AWARD Buyer: NORTH STAR HOUSING GROUP - E-TENDERING SYSTEM Current stage: Award OCID: ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690.json) ## Summary The procurement process for the Lift Management Service is managed by North Star Housing Group, based in Stockton-on-Tees, United Kingdom, aiming to contract a comprehensive lift servicing, maintenance, and repair programme across its Northeast England sites. The procurement was initiated under an open procedure, culminating in the award stage on 17 February 2026. The contract, awarded to Stannah Lift Services Ltd, spans from 2 February 2026 to 2 February 2029, covering passenger lifts, stairlifts, and ceiling hoists. This falls under the industry category of lifts, skip hoists, escalators, and moving walkways. The procurement emphasises both planned and responsive services, including emergency responses 24/7, aligning with statutory obligations and British Standards. This tender represents substantial growth opportunities for businesses specialising in lift services and maintenance, particularly those with expertise in handling various lifting equipment with efficiency and reliability. Companies with a robust framework for providing 24-hour support and extensive knowledge in health and safety compliance, including risk assessments and method statements, are ideal candidates for such contracts. Businesses equipped to deliver both reactive maintenance and planned servicing, while ensuring preventive strategies and holding necessary accreditations, can thrive through collaboration with the North Star Housing Group. Moreover, the contract encourages comprehensive service delivery, requiring the contractor to adapt to potential new equipment additions and offering avenues for scaling operations. ## Notice North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework. The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract. All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts. Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aada9f75-075e-48cc-9648-d960b91ce986 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2026 | | Submission deadline | 23 Jan 2026 | | Future notice date | Not specified | | Award date | 17 Feb 2026 | | Contract period | 2 Feb 2026 - 2 Feb 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH STAR HOUSING GROUP - E-TENDERING SYSTEM | | Locality | STOCKTON-ON-TEES | | Post town | Cleveland | | Postcode | TS17 6QN | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC31 Hartlepool and Stockton-on-Tees | | Local authority | Stockton-on-Tees | | Electoral ward | Mandale & Victoria | | Westminster constituency | Middlesbrough and Thornaby East | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | STANNAH LIFT SERVICES | ## CPV Codes ### Divisions - 42 - Industrial machinery ### Codes - 42416000 - Lifts, skip hoists, hoists, escalators and moving walkways - 42416100 - Lifts ## Release History - 17 Feb 2026 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aada9f75-075e-48cc-9648-d960b91ce986 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aada9f75-075e-48cc-9648-d960b91ce986 17th February 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-026d3e16-805f-4799-822a-71e256f9c690.json.