---
title: "Provision of a Contact Centre Platform"
ocid: "ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARRINGTON BOROUGH COUNCIL"
published: "2022-03-23"
---

# Provision of a Contact Centre Platform

Buyer: WARRINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22)  
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## Summary

The procurement process for the "Provision of a Contact Centre Platform" was undertaken by Warrington Borough Council, located in Warrington, England. This project falls under the services category and is classified under contact management software. The contract, valued at £85,000, was awarded on 25th February 2022 after a tender period that concluded on 24th February 2022. The contract commenced on 28th February 2022 and is set to run until 27th February 2027. The procurement method was classified as 'Other', and Softcat Plc was selected as the supplier for this initiative.

This tender presents a significant opportunity for businesses in the technology and software services sector, particularly those offering software-as-a-service (SaaS) solutions. Companies that specialise in contact management systems or software support services would be particularly well-suited to compete in similar future tenders. Small and medium-sized enterprises (SMEs) are encouraged to consider these contracts, as the framework is conducive to their participation.

## Notice

Supply of a Contact Centre Platform, delivered as software-as-a-service (SaaS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c9b46880-6acf-48de-a339-14be6504b89f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2022 |
| Submission deadline | 24 Feb 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | 28 Feb 2022 - 27 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,000 |
| Lots value | Not specified |
| Awards value | £85,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARRINGTON BOROUGH COUNCIL |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA1 2NT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Bewsey and Whitecross |
| Westminster constituency | Warrington South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48333000 - Contact management software package
- 72261000 - Software support services

## Release History

- 23 Mar 2022 at 11:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9b46880-6acf-48de-a339-14be6504b89f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c9b46880-6acf-48de-a339-14be6504b89f
  23rd March 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.warrington.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-026e396e-19ff-4dcd-af57-14539b482c22.json.