---
title: "Customer Contact Approach - PRO.1066"
ocid: "ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2019-10-03"
---

# Customer Contact Approach - PRO.1066

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27.json)

## Summary

The procurement process for the 'Customer Contact Approach - PRO.1066' project, initiated by Highways England Company Limited, involves the provision of a multi-channel customer feedback platform. This contract falls under the IT services category, particularly focusing on consulting, software development, and support. The procurement method is selective, being a call-off from a framework agreement. The contract was awarded on 27th September 2019 and is active, with a contract period commencing from 1st October 2019 and concluding on 30th September 2020. The project is located in the West Midlands, England, with a total value of £64,000.

This tender represents a significant opportunity for businesses in the IT services sector, particularly those specialising in software development and customer feedback solutions. With its emphasis on multi-channel platforms, small to medium-sized enterprises (SMEs) that offer innovative technology solutions or consulting services would be well-suited to compete for this contract. The provision of such services can help enhance customer engagement and satisfaction, fostering growth and expansion for businesses within this domain.

## Notice

Multi-Channel Customer feedback platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f5f2eff-ecd4-44b7-8528-b42a6273c9b8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2019 |
| Submission deadline | 27 Sep 2019 |
| Future notice date | Not specified |
| Award date | 26 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,000 |
| Lots value | Not specified |
| Awards value | £64,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Oct 2019 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9f5f2eff-ecd4-44b7-8528-b42a6273c9b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9f5f2eff-ecd4-44b7-8528-b42a6273c9b8
  3rd October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/233ace1c-7ad2-4b90-b0eb-642ec9f4f285

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02883d5a-2656-4f7d-8f85-a24a408ead27.json.