---
title: "Contract for provision of an IT service management solution"
ocid: "ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EXETER"
published: "2019-03-28"
---

# Contract for provision of an IT service management solution

Buyer: UNIVERSITY OF EXETER  
Current stage: Award  
OCID: ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99

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## Summary

The University of Exeter is seeking an IT service management solution through a selective procurement process, classified under the software package and information systems industry. The tender, titled "Contract for provision of an IT service management solution", had its award published on 28th March 2019. The contract runs from 1st March 2019 to 29th February 2024, with a total budget of £1,267,787 allocated for its implementation and subscription. Interested parties can refer to the delivery location in the South West region of the United Kingdom, and the contract details highlight a phased implementation approach, recognising the transitional changes in the university's IT department.

This procurement opportunity is beneficial for IT service providers and software solutions companies, particularly those capable of delivering comprehensive IT management solutions in educational environments. Businesses specialising in software development, IT consultancy, and related support services would find this tender particularly relevant. Companies that are agile and experienced in implementing tailored IT solutions will be well-positioned to compete, given the significant scope for potential growth through additional modules and subscriptions as the university looks to expand its IT capabilities in future phases.

## Notice

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working. The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue. The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases. The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of PS645K. The figure of PS3.045M includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42c154d1-4926-4b86-a7d2-7c761e042b1e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2019 |
| Submission deadline | 13 Aug 2018 |
| Future notice date | Not specified |
| Award date | 1 Mar 2019 |
| Contract period | 1 Mar 2019 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,267,787 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EXETER |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX4 4QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Duryard and St James |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AXIOS SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48517000 - IT software package
- 72222300 - Information technology services

## Release History

- 28 Mar 2019 at 08:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/42c154d1-4926-4b86-a7d2-7c761e042b1e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/42c154d1-4926-4b86-a7d2-7c761e042b1e
  28th March 2019 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24767&B=EXETER
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/53042
  User / Company

## Notice URLs

- http://www.exeter.ac.uk

## Provenance

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