---
title: "Award of Contract - Performance Monitoring and Customer Feedback System"
ocid: "ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2017-11-27"
---

# Award of Contract - Performance Monitoring and Customer Feedback System

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed

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## Summary

The Royal Borough of Kensington and Chelsea awarded a contract for the "Performance Monitoring and Customer Feedback System" on 10th November 2017, following an open procurement process. The contract has a total value of £154,000 and covers the provision, implementation, and maintenance of an automated system that ensures comprehensive performance monitoring and customer feedback capabilities. The contract period spans from 1st April 2018 to 31st March 2023, with operational requirements located in London (postcode W8 7NX). The procurement is classified under the software package and information systems industry category.

This tender presents an excellent opportunity for businesses specialising in software development and information systems, particularly those with experience in automated systems and customer relationship management. Small and medium-sized enterprises (SMEs) that have a track record in performance monitoring solutions would be particularly well-suited to compete in this procurement, as the council is interested in fostering diversity among its suppliers. The successful vendor will gain a long-term partnership with a local authority, providing stability and ongoing revenue opportunities.

## Notice

This is an Award of Contract Notice published for The Royal Borough of Kensington and Chelsea for the supply, implementation and maintenance of a Performance Monitoring and Customer Feedback (PMCF) system. The system will be an automated and integrated system package, providing extensive performance monitoring capabilities and a comprehensive customer feedback process. Additional information: This procurement was successfully executed through the electronic procurement portal, capitalEsourcing.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad23bfc2-edc3-4a92-ab4a-531f59bc5d84 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2017 |
| Submission deadline | 21 Jul 2017 |
| Future notice date | Not specified |
| Award date | 10 Nov 2017 |
| Contract period | 31 Mar 2018 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,750 |
| Lots value | Not specified |
| Awards value | £154,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Nov 2017 at 09:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad23bfc2-edc3-4a92-ab4a-531f59bc5d84
- 14 Jun 2017 at 13:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/94f884ac-7d8e-46b4-bc60-6cfa4d5f8742

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad23bfc2-edc3-4a92-ab4a-531f59bc5d84
  27th November 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/94f884ac-7d8e-46b4-bc60-6cfa4d5f8742
  14th June 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0cdb357-f5cd-4008-af04-e46ab378add4
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc290880-2c57-4fbd-bbb7-bbad2393f737
  n/a
- http://www.capitalEsourcing.com
  Electronic Procurement Portal
- http://www.capitalesourcing.com
  electronic procurement portal

## Notice URLs

- http://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02ba4957-5b7d-48cb-9811-38918f96aeed.json.