--- title: "NHSE440 Request for Information - Dental Call Handling Service" ocid: "ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NORTH OF ENGLAND COMMISSIONING SUPPORT" published: "2021-05-10" --- # NHSE440 Request for Information - Dental Call Handling Service Buyer: NORTH OF ENGLAND COMMISSIONING SUPPORT Current stage: Planning OCID: ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a.json) ## Summary The procurement process titled "NHSE440 Request for Information - Dental Call Handling Service" is being carried out by the North Of England Commissioning Support, located in County Durham, England. This initiative is currently in the planning stage, with a market engagement notice published on 10 May 2021. The engagement period is set to end on 24 May 2021, and interested parties can access the RFI documentation starting from 12:00 noon on 11 May 2021. This process aims to gather market intelligence regarding the provision of a Dental Call Handling Service for the Lancashire & South Cumbria area, and it is essential to note that this RFI is not a call for competition. This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSE), particularly those with experience in healthcare services. As potential providers express interest in the RFI, they can gain insights into future procurement opportunities that align with their capabilities. Businesses offering innovative solutions for dental call handling and those prepared to incorporate the UK Government's new Social Value Model will be well-positioned to compete once the formal tender process is initiated. ## Notice NHSE England and NHS Improvement North West (Lancashire & South Cumbria) is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to gather market intelligence, to gain a better understanding of the capacity and appetite of the market in delivering the proposed Dental Call Handling Service for the people in Lancashire & South Cumbria area, and to alert the market to a possible future tender opportunity. It is important to note that this PIN/RFI is not a call for competition and as such potential providers will need to express interest in any future tender opportunity once a contract notice is published in Find a Tender Service (FTS) and on Contracts Finder (CF). It should be noted that this PIN/RFI invites individuals and organisations to express an interest in this RFI exercise only, and it is NOT a pre-qualification questionnaire and is NOT part of any pre-qualification or selection process. An expression of interest is no indication of a commitment to participate in the RFI process nor does it infer any preferential or special status on those individuals and organisations who express an interest in the RFI exercise. NECS is utilising an electronic tendering portal (In-Tend) to manage this RFI and as such interested individuals and organisations will need to register on the portal to access the RFI documentation and return completed RFI documentation. Please note that it is free to register on In-Tend, which can be accessed at any time of day if you have a working internet connection. The In-Tend portal can be found at: https://in-tendhost.co.uk/nhsnecsu (Please follow the registration instructions if you are not already registered) and look for the project NHSE440 Request for Information Dental Call Handling Service. Potential providers are to note that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) may apply to a future procurement including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services. Potential providers are to note that any future procurement for a Dental Call Handling Service will incorporate the UK Governments new Social Value Model and the RFI specifically requests potential providers views on Social Value in relation to the Dental call Handling Service. The RFI documentation will be accessible from 12:00 noon on 11 May 2021 and completed RFI responses must be returned by 12.00 noon on 24 May 2021. Additional information: The In-Tend portal can be found at: https://in-tendhost.co.uk/nhsnecsu (Please follow the registration instructions if you are not already registered) and look for the project NHSE440 Request for Information Dental Call Handling Service. The RFI documentation will be accessible from 12:00 noon on 11 May 2021 and completed RFI responses must be returned by 12.00 noon on 24 May 2021. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9fcbb773-5884-4b17-bc36-0e6a5851f4a4 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 May 2021 | | Submission deadline | Not specified | | Future notice date | 24 May 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH OF ENGLAND COMMISSIONING SUPPORT | | Locality | COUNTY DURHAM | | Post town | Durham | | Postcode | DH1 3YG | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Durham South | | Westminster constituency | City of Durham | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 10 May 2021 at 13:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/9fcbb773-5884-4b17-bc36-0e6a5851f4a4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9fcbb773-5884-4b17-bc36-0e6a5851f4a4 10th May 2021 - Early engagement notice on Contracts Finder - https://in-tendhost.co.uk/nhsnecsu Request for Information Documentation ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02be66c0-eadd-459e-8d56-f93e26ade74a.json.