---
title: "Provision of Service Desk services"
ocid: "ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN PROSECUTION SERVICE"
published: "2018-10-02"
---

# Provision of Service Desk services

Buyer: CROWN PROSECUTION SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052)  
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## Summary

The Crown Prosecution Service has successfully completed the procurement process for the "Provision of Service Desk services," a project valued at £3,210,000. This contract, awarded through a selective procurement method via a call-off from a framework agreement, is classified under computer-related professional services (CPV code: 72590000). The contract period commenced on 24 August 2018 and will extend until 1 February 2022. The services are to be delivered in London, with the tender period concluding on 22 June 2018.

This tender opens significant opportunities for businesses specialising in IT service management and support services. Smaller and medium enterprises (SMEs) are particularly well-suited to compete for similar contracts, as the procurement process encourages their participation. Firms with capabilities to manage multi-supplier operational environments and provide a single point of contact for customers will find this sector ripe for potential growth and engagement in public service contracts.

## Notice

The Crown Prosecution Service has awarded a Call Off Contract for Service Desk services that will provide a Single Point of Contact, management of the Customer's ITSM and assistance with managing a Multi Supplier Operational Environment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5314adea-2b11-44b1-96b3-df4c670bde70 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2018 |
| Submission deadline | 22 Jun 2018 |
| Future notice date | Not specified |
| Award date | 23 Aug 2018 |
| Contract period | 24 Aug 2018 - 1 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,210,000 |
| Lots value | Not specified |
| Awards value | £3,210,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN PROSECUTION SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 2 Oct 2018 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5314adea-2b11-44b1-96b3-df4c670bde70

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5314adea-2b11-44b1-96b3-df4c670bde70
  2nd October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b3b2e46-a3f3-44fb-9fba-ca03a3aa41d1
  PR 24 2018 Call Off Order Form
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b1194301-3ec5-4def-8e9a-d64aab782f9c
  PR 24 2018 Schedule 14 Services

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02c6b606-ea18-46f4-a290-6b497477a052.json.