---
title: "1819CSTDTH Understanding the Trusted Helper Population"
ocid: "ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-08-07"
---

# 1819CSTDTH Understanding the Trusted Helper Population

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31

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## Summary

The procurement process involves H M Revenue & Customs, seeking services under the tender titled "1819CSTDTH Understanding the Trusted Helper Population." This project falls under the research and development services category and is situated in Salford, England. The procurement process has reached the award stage, with the contract awarded on 25 March 2019, whilst the contract period runs from 26 March 2019 to 30 September 2019. The total contract value is £41,500, and it was initiated through a full tender within Lot 3 of the BEIS Research and Evaluation Framework.

This tender represents a valuable opportunity for businesses with expertise in qualitative research and consultancy, particularly those that can engage with diverse populations. Businesses that specialise in conducting interviews and have experience in social research methodologies will be ideally positioned to compete. This project could enhance their portfolio and provide insight into customer experiences, thereby supporting potential future contracts in the public sector.

## Notice

The aim of the research is to provide an understanding of the Trusted Helper population. Some customers require support to engage with us. Many customers find support they need through personal relationships, using friends/family members ('Trusted Helpers') as informal agents. We currently have little evidence on Trusted Helper experiences. We want to develop our insight to better understand this population (customer experience, skills & capabilities, needs, impacts) to inform our developing strategy and future business decisions, and our future support model and services. This will be achieved through telephone and face to face interviews with Trusted Helpers and those they help to understand their current experiences and what they might expect from the Trusted Helper service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc38c571-3477-40e5-ac6e-5682e6e7c8ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Full tender within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions. |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2019 |
| Submission deadline | 15 Jan 2019 |
| Future notice date | Not specified |
| Award date | 25 Mar 2019 |
| Contract period | 26 Mar 2019 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,500 |
| Lots value | Not specified |
| Awards value | £41,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 7 Aug 2019 at 08:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc38c571-3477-40e5-ac6e-5682e6e7c8ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc38c571-3477-40e5-ac6e-5682e6e7c8ad
  7th August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02d0dba9-9e07-4a87-ba9a-621ed69b1e31.json.