---
title: "GB-LIVERPOOL: Customer Relationship Management (CRM) Solution"
ocid: "ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF LIVERPOOL"
published: "2022-09-14"
---

# GB-LIVERPOOL: Customer Relationship Management (CRM) Solution

Buyer: UNIVERSITY OF LIVERPOOL  
Current stage: Award  
OCID: ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff

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## Summary

The University of Liverpool has awarded a contract for a Customer Relationship Management (CRM) Solution with a total value of £1,100,000. The contract, which falls under the services category, was awarded to Creation Technology Solutions Ltd. The tender was an open procedure with a tender period ending on 28th February 2022. The contract period is set to run from 1st March 2022 to 28th February 2025. The University of Liverpool, located in Liverpool, North West United Kingdom, initiated this tender, creating opportunities for SMEs in the software package and information systems industry.

This procurement process opens doors for small or medium enterprises (SMEs) interested in providing a new customer relationship management solution. Businesses offering software package and information systems services would find this tender suitable for growth opportunities. The University of Liverpool, as the buying organisation, aimed to engage with potential suppliers through an open procedure. The key deadline for tender submission was 15th October 2021, inviting SMEs to compete for the provision of CRM services in the North West of the United Kingdom.

## Notice

The provision of a new customer relationship management solution. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please note the return date for the Tender is 15/10/2021 at 12 noon. THE DOCUMENTATION IS LOCATED ON THE FOLLOWING WEB SITE: https://in-tendhost.co.uk/liverpooluni Select 'Tenders' from the top menu bar, select 'current', then click 'view details' button. To gain full access to this website and documentation you need to log in using your existing registration details or click the 'Register' button if you have not registered before. When registering please make sure the 'publish e-mail address' field is completed accurately as this will receive all automated correspondence. Please return your submission as detailed in the document. All dates, time periods and quantities indicated in this Notice are provisional only and the university reserves the right to change the same if circumstances so dictate. The University reserves the right not to enter in to any contract pursuant to this Notice and to withdraw from this procurement exercise at any time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2bbe1493-b011-497b-bc31-67661a54c1fe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2022 |
| Submission deadline | 28 Feb 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 1 Mar 2022 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,100,000 |
| Lots value | Not specified |
| Awards value | £1,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF LIVERPOOL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L69 7ZX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Brownlow Hill |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CREATION TECHNOLOGY SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Sep 2022 at 11:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2bbe1493-b011-497b-bc31-67661a54c1fe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2bbe1493-b011-497b-bc31-67661a54c1fe
  14th September 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=721107217
  Please follow this link to view the notice.

## Notice URLs

- https://in-tendhost.co.uk/liverpooluni

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-02f72e47-197f-48d1-88a1-823c27b974ff.json.