---
title: "Cloud Hosted Telephony"
ocid: "ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SWAN HOUSING ASSOCIATION LTD"
published: "2017-08-22"
---

# Cloud Hosted Telephony

Buyer: SWAN HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698.json)

## Summary

The Swan Housing Association Ltd is seeking tenders for a project titled "Cloud Hosted Telephony" within the installation services of line telephony equipment sector. This tender is currently in the open procurement stage and will close on 5th September 2017. The contract period is set to commence on 11th September 2017 and will last until 10th September 2019. The values associated with the contract range from a minimum of £140,000 to £150,000, with delivery expected in the East of England.

This tender offers a substantial opportunity for small and medium-sized enterprises (SMEs) specialising in telecommunications and IT solutions. Businesses with capabilities in cloud services, call recording, and telephony systems, particularly those able to integrate with platforms like Dynamics 365 and Office 365, would be well-positioned to compete. The successful tenderer will need to deliver a comprehensive cloud telephony solution that meets a range of specified technical requirements, thus presenting significant potential for growth in the sector.

## Notice

Provision of Cloud hosting telephony solution working in conjunction with Swans video conferencing solution based on the following 1. 420 end user base 2. Cloud telephony 3. PCI/DSS Compliant Call recording 4. SIP Implementation 5. Porting of existing ISDN number blocks 6. ISO270001 compliant Dual data centres 7. Voicemail to email facility 8. Contact centre features - Wall Boards/Call reporting/ Hunt Groups/Auto Attendant/Intrude/Silent Monitor/Call que announcements/Priority based call routing 9. Mobile Twinning 10. IOS and Android compatible 11. Mobile App 12. Softphone client which is AD integration (LDAP) 13. Dynamics 365 integration 14. SharePoint integration 15. Power BI integration 16. CTI compatible 17. Conference rooms with PIN Entry 18. Timed call routing 19. Office 365 compatible 20. Softphone integration into Skype for Business 21. Multisite deployment 22. Vendor Solution Support 23. Wrap and unavailable codes 24. Video Conferencing The successful tenderer will need to be able to fulfil these requirements and tenders will be judged based thereafter on lowest price

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bec9a833-dfcf-4235-b576-8dce85fc5c45 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2017 |
| Submission deadline | 5 Sep 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Sep 2017 - 10 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWAN HOUSING ASSOCIATION LTD |
| Locality | BILLERICAY |
| Post town | Chelmsford |
| Postcode | CM12 9XY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Billericay East |
| Westminster constituency | Basildon and Billericay |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 22 Aug 2017 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bec9a833-dfcf-4235-b576-8dce85fc5c45

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bec9a833-dfcf-4235-b576-8dce85fc5c45
  22nd August 2017 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=AUG146335
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.swan.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-030790b8-bcd4-42b6-a6d5-a6ea49a71698.json.