--- title: "Customer Research Partner" ocid: "ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PLUS DANE HOUSING LIMITED" published: "2019-04-18" --- # Customer Research Partner Buyer: PLUS DANE HOUSING LIMITED Current stage: Tender OCID: ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5.json) ## Summary Plus Dane Housing Limited is currently seeking a Customer Research Partner through a selective tender process to gather customer satisfaction data. This procurement falls under the category of customer survey services and is based in the North West region of the United Kingdom. The tender period will conclude on 20 April 2019 at 10:30, with the contract commencing on 26 August 2019 and running until 25 August 2024. The contract has been published as a restricted procedure, indicating that it is open for submissions from selected suppliers only, and could favour small or medium enterprises (SMEs). This tender presents valuable opportunities for businesses specialising in customer research and satisfaction data services, particularly those that can leverage modern technology to collect and analyse real-time feedback. Organisations offering innovative solutions in customer engagement and survey methodologies will be well-positioned to compete for this contract, allowing them to expand their portfolios and contribute to improved service delivery within the housing sector. ## Notice Text to be corrected in the original notice: Place of text to be modified: Time limit for receipt of tenders or requests to participate Instead of: 16 May 2019 Time: 10:00 Read New: 20 April 2019 Time: 10:30 Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research. We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery. Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9915fe6d-5e3c-4db5-b12d-38c0e95f0066 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2019 | | Submission deadline | 16 May 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Aug 2019 - 25 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PLUS DANE HOUSING LIMITED | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L1 9EF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Canning | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services ## Release History - 18 Apr 2019 at 07:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9915fe6d-5e3c-4db5-b12d-38c0e95f0066 - 14 Apr 2019 at 09:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9915fe6d-5e3c-4db5-b12d-38c0e95f0066 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9915fe6d-5e3c-4db5-b12d-38c0e95f0066 18th April 2019 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./737M5692F6 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-030a8e3f-8c22-4917-b479-b885fc548ff5.json.