---
title: "Voice Platform"
ocid: "ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST LANCASHIRE BOROUGH COUNCIL"
published: "2021-03-08"
---

# Voice Platform

Buyer: WEST LANCASHIRE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145.json)

## Summary

The procurement process involves West Lancashire Borough Council, seeking to award a contract for the "Voice Platform," which relates to a telephony solution for their Customer Contact Centre. This project categorised under "Digital telephone exchanges" and "Software package and information systems" is situated in the North West region of the United Kingdom. The tender, now complete, closed on 5 March 2021. The awarded contract amounts to £71,574 and has a contract period set to commence from 1 April 2021 to 31 March 2024.

This tender presents an opportunity for businesses in telecommunications and software solutions to expand their reach, particularly small and medium-sized enterprises (SMEs) that specialise in digital infrastructure and customer service applications. Companies equipped to provide innovative telephony systems and customer relation management tools will find this procurement a suitable competition platform to showcase their capabilities and contribute to the Council's operational efficiency.

## Notice

The contract relates to the Voice Platform for the Customer Contact Centre that provides a primary point of contact for customers of WLBC. The voice platform is a telephony solution and is an integral part of the Council's Customer Relation Management (CRM) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/daa6493a-ba4d-4e47-b5d2-156b19fe62d8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2021 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 8 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,574 |
| Lots value | Not specified |
| Awards value | £71,574 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LANCASHIRE BOROUGH COUNCIL |
| Locality | ORMSKIRK |
| Post town | Liverpool |
| Postcode | L39 2FF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD47 Chorley and West Lancashire |
| Local authority | West Lancashire |
| Electoral ward | Ormskirk East |
| Westminster constituency | West Lancashire |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 3CLOGIC. |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services

### Codes

- 32552310 - Digital telephone exchanges
- 48000000 - Software package and information systems
- 64000000 - Postal and telecommunications services

## Release History

- 8 Mar 2021 at 17:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/daa6493a-ba4d-4e47-b5d2-156b19fe62d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/daa6493a-ba4d-4e47-b5d2-156b19fe62d8
  8th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westlancs.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145.json.