--- title: "GB-LIVERPOOL: Customer Relationship Management (CRM) Solution" ocid: "ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF LIVERPOOL" published: "2021-09-20" --- # GB-LIVERPOOL: Customer Relationship Management (CRM) Solution Buyer: UNIVERSITY OF LIVERPOOL Current stage: Tender OCID: ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef.json) ## Summary The University of Liverpool is seeking proposals for a Customer Relationship Management (CRM) Solution as part of an open procurement process. The tender was published on 20 September 2021 and is in the active stage. Submissions must be returned by 15 October 2021 at 12 noon. This project falls under the software and information systems category and is located in the North West region of the United Kingdom. The estimated contract value is between £500,000 and £1,000,000, with the contract set to commence on 1 March 2022 and conclude on 28 February 2025. This tender presents an excellent opportunity for small and medium enterprises (SMEs) specialising in software solutions and customer relationship management systems to expand their business. Given the nature of the project, companies with expertise in IT services, software development, and systems integration will find themselves well-suited to compete for this contract. Interested bidders should ensure they meet the selection criteria outlined in the tender documentation and prepare to demonstrate their capabilities in delivering a robust CRM solution tailored to the University’s needs. ## Notice The provision of a new customer relationship management solution. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please note the return date for the Tender is 15/10/2021 at 12 noon. THE DOCUMENTATION IS LOCATED ON THE FOLLOWING WEB SITE: https://in-tendhost.co.uk/liverpooluni Select 'Tenders' from the top menu bar, select 'current', then click 'view details' button. To gain full access to this website and documentation you need to log in using your existing registration details or click the 'Register' button if you have not registered before. When registering please make sure the 'publish e-mail address' field is completed accurately as this will receive all automated correspondence. Please return your submission as detailed in the document. All dates, time periods and quantities indicated in this Notice are provisional only and the university reserves the right to change the same if circumstances so dictate. The University reserves the right not to enter in to any contract pursuant to this Notice and to withdraw from this procurement exercise at any time. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/daea6f6f-c133-478b-9a45-3b9317d1aec8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Sep 2021 | | Submission deadline | 15 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2022 - 28 Feb 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF LIVERPOOL | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L69 7ZX | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Brownlow Hill | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 20 Sep 2021 at 15:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/daea6f6f-c133-478b-9a45-3b9317d1aec8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/daea6f6f-c133-478b-9a45-3b9317d1aec8 20th September 2021 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=627492783 Please follow this link to view the notice. ## Notice URLs - https://in-tendhost.co.uk/liverpooluni ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-031ed02b-7b8c-4a27-ba0b-c3ed36c18fef.json.