---
title: "Contact Centre Enterprise: Maintenance and Infrastructure"
ocid: "ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2020-08-10"
---

# Contact Centre Enterprise: Maintenance and Infrastructure

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae.json)

## Summary

The procurement process is being conducted by HM Land Registry, focused on a contract titled "Contact Centre Enterprise: Maintenance and Infrastructure," within the software package and information systems industry. The current stage of this procurement is 'Award,' following a selective method, which involved a call-off from a framework agreement. The contract period begins on 1st August 2020 and runs until 13th October 2021, with the awarded contract valued at £244,712. The tender was completed on 10th July 2020, and the award decision was published on 10th August 2020.

This tender offers substantial opportunities for businesses in the information technology and software services sector, specifically for companies specialising in maintenance and infrastructure support for contact centres. Large-scale service providers and organisations with experience in similar frameworks are well-suited to participate in future contracts of this type, potentially leveraging this procurement to expand their client base and enhance their offerings in public sector engagements.

## Notice

Contact Centre Enterprise (CCE) Maintenance and Infrastructure support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8aad08a5-2c0a-4146-82bf-4c0996ea0b9c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2020 |
| Submission deadline | 10 Jul 2020 |
| Future notice date | Not specified |
| Award date | 27 Jul 2020 |
| Contract period | 31 Jul 2020 - 13 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £244,712 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Aug 2020 at 13:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8aad08a5-2c0a-4146-82bf-4c0996ea0b9c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8aad08a5-2c0a-4146-82bf-4c0996ea0b9c
  10th August 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03242dd4-48bd-4e92-95bb-451f1324d7ae.json.