---
title: "Microsoft Enhanced Support"
ocid: "ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EAST ANGLIA"
published: "2025-07-30"
---

# Microsoft Enhanced Support

Buyer: UNIVERSITY OF EAST ANGLIA  
Current stage: Award  
OCID: ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f

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## Summary

The contracting process, identified as "Microsoft Enhanced Support," was undertaken by the University of East Anglia, located at Norwich Research Park, NR4 7TJ, England. This procurement involved the award of a contract to the company "bluesource" for a Microsoft software license management package. The industry category is goods, specifically licence management software under CPV code 48218000. The procurement stage is the award stage, with the contract having been awarded on 24th July 2025. The process used a selective procurement method, specifically a call-off from a framework agreement, and the contract period is set from 1st August 2025 to 31st July 2028.

This tender creates business growth opportunities, particularly for businesses specialising in software support services. Although the contract was awarded to an SME, the original requirements did not mandate SME or VCSE suitability, suggesting opportunities are open to larger enterprises as well. Companies in the software services sector can benefit by aligning their offerings to address similar future needs articulated in framework agreements, thereby enhancing their chances of participating in such selective procurement methods.

## Notice

To provide enhanced support for Microsoft services to replace current Microsoft Unified Support agreement. The service offers inclusive hours to deliver ad-hoc proactive engagements throughout the contract such as root cause analysis, roadmap workshops and remediation activities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f7f2312-a15c-4eff-8398-8ef633942de2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2025 |
| Submission deadline | 25 Jul 2025 |
| Future notice date | Not specified |
| Award date | 23 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,517 |
| Lots value | Not specified |
| Awards value | £166,517 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EAST ANGLIA |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7TJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | University |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLUESOURCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 30 Jul 2025 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f7f2312-a15c-4eff-8398-8ef633942de2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f7f2312-a15c-4eff-8398-8ef633942de2
  30th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-035322ec-fb99-47a2-9723-c415c42ef38f.json.