---
title: "Office Machines- Repair and Maintenance"
ocid: "ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-10-19"
---

# Office Machines- Repair and Maintenance

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b

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## Summary

H M Revenue & Customs (HMRC) has initiated a public procurement process for the tender titled "Office Machines- Repair and Maintenance" in the industry category of office machinery maintenance. The procurement is currently in the Award stage, with the contract period set to commence on 1 May 2018 and end on 30 April 2020. Interested suppliers were required to submit their bids by 10 April 2018, and the estimated value of the contract is £60,000. HMRC manages a network of 170 offices across the UK, including Northern Ireland, and the services sought include ad hoc repairs, preventative maintenance, and the possible sale and disposal of equipment.

This tender presents significant business growth opportunities for companies specialising in office machinery maintenance and repair, logistical services for equipment transportation, and those offering related products. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as they may find the requirements align well with their capabilities. Suppliers need to register with HMRC's SAP Ariba platform to participate in this tender, ensuring an accessible avenue for businesses looking to engage with public sector contracts.

## Notice

HMRC have identified a requirement for an external provider to assist with office machinery maintenance and repair. The requirement will consist of: 1. Ad hoc call outs for the repair of shredders/hole punchers/projectors, etc. 2. Planned preventative maintenance for larger ageing machines such as mailroom equipment; 3. Potentially the sale of fax machines and shredders 4. Disposal of any machines no longer needed Depending on the nature of the equipment, the supplier must be able to provide the service by arranging for service engineers to either: (a) make site visits to maintain/repair equipment at any of the Client's sites throughout the UK (inc. Northern Ireland); or (b) maintain/repair items in a workshop environment, using a postal/courier service for collection and return of equipment from the Client. HMRC currently have 170 offices situated across the United Kingdom, including Northern Ireland. These offices all contain office machinery such as Shredders, Hole Punchers, Projectors and Fax Machines, which require maintenance and servicing, ranging from a simple fix to a broken Hole Puncher to a Fax Machine which may need repairing. Over the next five years HMRC will be working to rationalise its estate moving from 170 individual offices to 13 Regional Centres, therefore the need for these services is likely to diminish over that period until all the Regional Centres are fully functioning when the need for the service will end completely. HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRCs Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full You may need to cut and paste the web address directly into your web browser. As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email jordan.warran@hmrc.gsi.gov.uk with your account ID number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/017752a1-6e49-49a7-b739-74fd5115d079 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2018 |
| Submission deadline | 10 Apr 2018 |
| Future notice date | Not specified |
| Award date | 29 Apr 2018 |
| Contract period | 30 Apr 2018 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXELA TECHNOLOGIES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50310000 - Maintenance and repair of office machinery

## Release History

- 19 Oct 2018 at 12:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/017752a1-6e49-49a7-b739-74fd5115d079
- 19 Oct 2018 at 12:46 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bbd80272-4542-4688-9d10-84c73e3ec552
- 30 Apr 2018 at 10:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bbd80272-4542-4688-9d10-84c73e3ec552
- 27 Mar 2018 at 10:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bbd80272-4542-4688-9d10-84c73e3ec552

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/017752a1-6e49-49a7-b739-74fd5115d079
  19th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bbd80272-4542-4688-9d10-84c73e3ec552
  19th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6d241e67-be87-4210-96f8-313f9088c466
  SAP Ariba Registration Guidance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f6c49ba9-38d2-4d63-8134-2c4df7d58941
  Request for Quote

## Notice URLs

- http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0386c3b1-7f7b-42ac-88b1-cb8cd06b620b.json.