--- title: "Community Alarms Officer DB 16Mar22" ocid: "ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-03-16" --- # Community Alarms Officer DB 16Mar22 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc.json) ## Summary Sandwell Metropolitan Borough Council is currently seeking to engage a Community Alarms Officer through an open procurement process. The tender, titled "Community Alarms Officer DB 16Mar22," is categorised within the supply services of personnel industry and is based in Oldbury, West Midlands. Key deadlines include the submission period ending on 21st March 2022, with the contract expected to commence on 28th March 2022 and continue for a duration of 12 weeks. Interested parties must apply via the In-tend e-Tendering System. This tender presents an excellent opportunity for businesses that specialise in providing personnel services, particularly those with expertise in community alarm systems and telecare equipment installation. Companies that can demonstrate experience in public sector contracts, strong customer service capabilities, and have the necessary qualifications, including compliance with health and safety standards, will be well-positioned to compete. Additionally, candidates will need to provide an enhanced DBS check, indicating a focus on safety and responsibility within this service sector. ## Notice Community Alarms Officer Rate of Pay: from PS10.83 up to PS12.69 per hour Hours: 28 hours per week Location: Operations and Development Centre, Oldbury B69 3ES Start Date: ASAP Contract type: 12 weeks - temporary Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes. You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic. You will be required to plan the diary to ensure all assessments are completed as scheduled: To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment. To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards. To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care. To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry. To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate. Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate. To undertake safety checks on the vehicle used in the course of these duties. To provide emergency first aid, and lifting and handling as required Working Pattern: 4 on 4 off rota pattern. 06:00 to 14:30hrs, 14:00 to 22:30hrs and 22:00hrs to 06:30hrs. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. An enhanced DBS check with Adults Barring is required for this role. This post requires mandatory COVID-19 vaccinations. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. T... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e72a7648-550b-466f-a36e-1f45de2c3dc0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Mar 2022 | | Submission deadline | 21 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Mar 2022 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 16 Mar 2022 at 15:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e72a7648-550b-466f-a36e-1f45de2c3dc0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e72a7648-550b-466f-a36e-1f45de2c3dc0 16th March 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03b0c10d-f9a8-4c58-8350-209a38747adc.json.