---
title: "CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme"
ocid: "ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBYSHIRE COUNTY COUNCIL"
published: "2021-09-10"
---

# CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Buyer: DERBYSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03

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## Summary

Derbyshire County Council is procuring corporate ICT solutions as part of its Digital Transformation/Channel Shift Programme, titled "CCP002 - Provision of Corporate ICT Solutions." The Council aims to replace its current platforms with modern technology while enhancing the skills of its in-house teams. This tender, classified under "Software package and information systems," has a total value of £1,650,000 and employs an open procurement method. The tender period ended on 31 July 2020, with a contract term starting from 5 August 2020 and running until 1 November 2031, incorporating options for extensions.

This procurement offers significant opportunities for technology firms, especially those specialising in Customer Relationship Management (CRM) systems, complaints management, and event booking solutions. Businesses that can provide innovative digital services and integration capabilities will find themselves well-positioned to compete effectively for this contract. Given the focus on a resident-centric online experience, small and medium-sized enterprises (SMEs) that can deliver tailored solutions are encouraged to explore this opportunity for potential growth and collaboration with the Council.

## Notice

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal. Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme. The Council is therefore seeking providers for three lots: Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/661d7301-8995-4a37-a315-2ce03942e6cb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2021 |
| Submission deadline | 30 Jul 2020 |
| Future notice date | Not specified |
| Award date | 4 Mar 2021 |
| Contract period | 5 Mar 2021 - 4 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,650,000 |
| Lots value | Not specified |
| Awards value | £1,650,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBYSHIRE COUNTY COUNCIL |
| Locality | MATLOCK |
| Post town | Derby |
| Postcode | DE4 3FW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Sep 2021 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/661d7301-8995-4a37-a315-2ce03942e6cb
- 24 Jun 2020 at 13:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b7209d74-55be-4014-abe0-c18966757e3f
- 19 Jun 2020 at 16:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/20889ce0-65b1-4655-8f9e-f9e7a0489c02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/661d7301-8995-4a37-a315-2ce03942e6cb
  10th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b7209d74-55be-4014-abe0-c18966757e3f
  24th June 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/20889ce0-65b1-4655-8f9e-f9e7a0489c02
  19th June 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.derbyshire.gov.uk/

## Provenance

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