---
title: "Award of Jontek Annual Maintenance Agreement for the Answerlink system"
ocid: "ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH TYNESIDE COUNCIL"
published: "2017-05-17"
---

# Award of Jontek Annual Maintenance Agreement for the Answerlink system

Buyer: NORTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2)  
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## Summary

The North Tyneside Council has awarded a contract for the Jontek Annual Maintenance Agreement concerning the Answerlink system, primarily utilised by the Care Call service for tele-care call handling. This procurement falls within the telecommunications industry category and has a total value of £40,000. The contract period commenced on 1 April 2017 and will extend until 31 March 2018. The procurement process was conducted through a limited method, which did not involve prior publication of a contract notice, and the award was officially announced on 17 May 2017.

This tender presents significant opportunities for businesses specialising in maintenance services and telecommunication systems, particularly those that are capable of delivering service level agreements. Small and medium-sized enterprises (SMEs) will have a competitive advantage in this award since the contract has been designated to allow for their participation. Companies with expertise in providing comprehensive support and licensing for telecommunications systems would be particularly well-suited to explore similar procurement opportunities.

## Notice

Award Notice - Jontek Annual Maintenance Agreement for the Answerlink system. The Authority requires a service level agreement (SLA) for the Every Child Counts programme (ECC) Jontek is a specialist answerlink system which is currently used by the Care Call service for all tele-care call handling. To enable continuity of business and maintenance of their system, the provider will need to continue to maintain the system and provide 5 licences for continued use of the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/39f55803-7381-4973-affb-3350e3b6d3c8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award of contract without prior publication of a contract notice |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2017 |
| Submission deadline | 30 Mar 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £19,068 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH TYNESIDE COUNCIL |
| Locality | NORTH TYNESIDE |
| Post town | Newcastle upon Tyne |
| Postcode | NE27 0BY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Shiremoor |
| Westminster constituency | Cramlington and Killingworth |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JONTEK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 17 May 2017 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/39f55803-7381-4973-affb-3350e3b6d3c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/39f55803-7381-4973-affb-3350e3b6d3c8
  17th May 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2.json.