---
title: "Customer Satisfaction Survey 24/25"
ocid: "ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2024-12-03"
---

# Customer Satisfaction Survey 24/25

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7.json)

## Summary

The Insolvency Service has awarded a contract titled "Customer Satisfaction Survey 24/25" to IFF Research Limited. This contract, classified under the industry category of customer satisfaction surveys (CPV Code 79342311), spans from 4 December 2024 to 3 December 2025. The procurement process was conducted through a selective method involving a call-off from a framework agreement. The total value of this contract is £149,880, and all activities will be carried out within the United Kingdom. The tender, initially closed on 13 November 2024, marks the award stage of the procurement process.

This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs), as the procurement is suitable for such businesses. Companies specialising in research services focusing on customer satisfaction metrics and performance evaluation will find this contract well-suited to their expertise. The research organisation will assist the Insolvency Service in evaluating customer feedback across various services, which can help these companies expand their portfolio and demonstrate their capabilities in a high-stakes public sector environment.

## Notice

The provision of a research organisation that will provide the Agency with research services to evaluate customer views on the performance of the Insolvency Service across a range of services and measures.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2cd5eca-04d7-4f8d-8a5a-f2ed3856df21 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2024 |
| Submission deadline | 13 Nov 2024 |
| Future notice date | Not specified |
| Award date | 3 Dec 2024 |
| Contract period | 4 Dec 2024 - 3 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £149,880 |
| Lots value | Not specified |
| Awards value | £149,880 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6FD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 3 Dec 2024 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e2cd5eca-04d7-4f8d-8a5a-f2ed3856df21

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e2cd5eca-04d7-4f8d-8a5a-f2ed3856df21
  3rd December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2bd60ef7-17ac-4217-ab15-a8d2f1f61ebe

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03da56d8-17a2-4062-b951-91d4e3c5b7d7.json.