---
title: "Debt Resolution Services - Communication software, data analytics and the further development of A.I. automations"
ocid: "ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2026-06-19"
---

# Debt Resolution Services - Communication software, data analytics and the further development of A.I. automations

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7.json)

## Summary

The London Borough of Newham has successfully awarded a contract for Debt Resolution Services, which involves the provision of cloud-based communication software, data analytics, and the further development of A.I. automations. This service is tailored to enhance the operations of oneSource Debt Recovery Services by improving collections and customer interaction via their platform at enforcement.onesource.co.uk. The procurement, classified under software package and information systems (CPV code 48000000), was concluded through a selective call-off from the GCA LVPS Framework RM6237. The contract, with a total value of £140,000, commenced on 18th June 2026 and is set to end on 30th June 2027. The services will be delivered to the postal code E16 2QU in England, with the official award being published on 19th June 2026.

This tender presents significant opportunities for businesses, especially those specialising in software and data analytics within the public sector. With a focus on elevating debt collection efficiencies, firms with expertise in A.I. and cloud solutions, particularly SMEs, stand to benefit considerably. By partnering with the London Borough of Newham, companies can expand their portfolio in public sector contracts. Telsolutions Ltd, a small to medium enterprise, has been assigned the supplier role, underscoring the authorities' preference for nimble and innovative firms capable of offering specialized services in this domain.

## Notice

The provision of cloud-based communication software, data analytics and the continuing development of A.I. automations used by oneSource Debt Recovery Services (OSDRS) to maximise the collection of debt owed to the Council. The software provides the functionality of the OSDRS customer-facing website enforcement.onesource.co.uk and supports the operation of the customer call-centre. Award via GCA LVPS Framework RM6237

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25114b6e-61ef-4dd0-a4ec-9cfaf370fb48 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2026 |
| Submission deadline | 14 May 2026 |
| Future notice date | Not specified |
| Award date | 15 Jun 2026 |
| Contract period | 17 Jun 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | £140,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELSOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Jun 2026 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25114b6e-61ef-4dd0-a4ec-9cfaf370fb48

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25114b6e-61ef-4dd0-a4ec-9cfaf370fb48
  19th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7.json.