---
title: "GB-Kings Lynn: Customer Engagement Platform"
ocid: "ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2024-10-02"
---

# GB-Kings Lynn: Customer Engagement Platform

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0.json)

## Summary

Freebridge Community Housing Limited has completed the procurement process for a Customer Engagement Platform aimed at fostering a connected community and enhancing tenant experiences. The awarded contract, classified under Customer Relation Management software development services, was valued at £101,500. The procurement, conducted through an open procedure, was finalised on 1st October 2024, with the contract period starting on 7th October 2024 and ending on 6th October 2027. This opportunity was open to both SMEs and VCSEs, encompassing the East of England region in the United Kingdom.

This tender presents several growth opportunities for businesses involved in providing Customer Engagement Platforms or related services. Companies specialising in customer relation management, customer-care services, and customer survey services would find this procurement particularly relevant. The project’s focus on seamless platform migration and enhanced tenant engagement makes it an excellent opportunity for experienced providers aiming to expand their market presence within the housing sector.

## Notice

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1eb46433-00c7-4594-9efd-06fb6d984ede |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2024 |
| Submission deadline | 30 Sep 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | 6 Oct 2024 - 6 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £101,500 |
| Lots value | Not specified |
| Awards value | £101,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 79342310 - Customer survey services
- 79342320 - Customer-care services
- 79342321 - Customer-loyalty programme

## Release History

- 2 Oct 2024 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1eb46433-00c7-4594-9efd-06fb6d984ede

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1eb46433-00c7-4594-9efd-06fb6d984ede
  2nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=892978810
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0.json.