---
title: "The Provision of a Customer Service Telephony System"
ocid: "ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT COMMERCIAL AGENCY"
published: "2026-05-14"
---

# The Provision of a Customer Service Telephony System

Buyer: GOVERNMENT COMMERCIAL AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b

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## Summary

The public procurement process involves the Crown Commercial Service seeking to provide a Customer Service Telephony System, with implementation across four locations in the United Kingdom. This initiative falls under the 'Networks' industry category, with the procurement specifically involving service delivery. The Government Commercial Agency acts as the contracting authority, headquartered in Liverpool, England. The procurement was conducted using a selective method via a call-off from a framework agreement. The tender process reached completion, with the contract awarded on 10th September 2024 and published on 13th September 2024. The contract commenced on 16th September 2024 and is set to conclude on 15th September 2027. The total contract value is approximately £375,108.90 GBP.

This contract offers significant business growth opportunities, particularly for SMEs due to the project's suitability for small to medium-sized enterprises. The specific requirement for a telephony system in customer service contexts presents avenues for firms specialising in network and communication solutions. Companies with a proven track record in managing framework agreements and dealing with public sector clients are well-suited to compete for such tenders. By engaging in this contract, businesses can enhance their portfolio, gain exposure in the public procurement market, and solidify relationships with prominent government bodies like the Crown Commercial Service.

## Notice

The Provision of a Customer Service Telephony System to be deployed across four locations, in order to provide a point of contact for Crown Commercial Services' Customers and Suppliers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2026 |
| Submission deadline | 17 Jul 2024 |
| Future notice date | Not specified |
| Award date | 9 Sep 2024 |
| Contract period | 15 Sep 2024 - 15 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,108 |
| Lots value | Not specified |
| Awards value | £375,108 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT COMMERCIAL AGENCY |
| Additional buyers | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32400000 - Networks

## Release History

- 14 May 2026 at 13:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd
- 21 Oct 2025 at 11:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd
- 13 Sep 2024 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91583e75-8d84-4a6a-91bb-7738fd277cbd
  14th May 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd6d969b-083c-4968-b32b-fa8f95adb628
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e699fa43-bd8a-45e5-99f1-b86a0176e8bf
  (REDACTED)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf243b6c-8090-418d-8805-33aba0b1f5c2
  Contract Change Notice for an amendment to the current contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e3c71e0-06f3-4a0d-9be0-d3af08811242

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b.json.