---
title: "C-MeX and D-MeX Shadow Year Research for Price Review 2019"
ocid: "ocds-b5fd17-04268b0c-bb98-48cb-967f-202189a9cc65"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04268b0c-bb98-48cb-967f-202189a9cc65"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04268b0c-bb98-48cb-967f-202189a9cc65.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04268b0c-bb98-48cb-967f-202189a9cc65.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2020-01-15"
---

# C-MeX and D-MeX Shadow Year Research for Price Review 2019

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-04268b0c-bb98-48cb-967f-202189a9cc65

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## Summary

The procurement process titled "C-MeX and D-MeX Shadow Year Research for Price Review 2019" is being conducted by the Water Services Regulation Authority, a regulatory body located in Birmingham, England. This project falls under the market research services industry category and is currently at the award stage. The contract period is set from 30 April 2019 to 30 April 2020, with the tender period concluding on 29 March 2019. The contract is valued at £359,945 and was awarded to BMG Research Ltd.

This tender presents significant opportunities for businesses specialising in market research and consultancy services, particularly those with small and medium enterprise (SME) status. Companies able to conduct surveys, aggregate data, and engage effectively with regulatory stakeholders will be well-suited to participate. The project aims to incentivise better service within the water sector, and thus businesses focused on customer engagement and service improvement can greatly benefit from this contract.

## Notice

The scope of the project includes the Supplier doing the following: * Conducting of the surveys for C-MeX and D-MeX mechanisms for the shadow year between 1 May 2019 and 31 March 2020. The contract is until 30 April 2020 (to enable the Supplier to finalise its assessment and deal with queries) with the potential to complete a further year of research, should the Customer deem this is required. * Engaging with Ofwat and stakeholders via the Working Groups and sub-groups as and when necessary. This may include running workshops; engaging with Ofwat and stakeholders via the Working Groups and sub-groups as and when necessary; * assessing the outcomes of the surveys and compiling of the C-MeX and D-MeX scores; * familiarising themselves with the areas of work referenced in this document including keeping up to date with policy developments in these areas, which may include liaising with relevant stakeholders or running workshops; and engaging with Ofwat and stakeholders via the Working Groups and sub-groups as and when necessary; * providing feedback to Ofwat on the shadow year process and outcomes, and, if necessary, recommendation for C-MeX and D-MeX methodology based on findings. The final incentives will be run by Ofwat. All decisions on the final design of C-MeX and D-MeX will remain for Ofwat. * In conjunction with stakeholders and Ofwat, developing the final guidance that companies will need to follow when C-MeX and D-MeX become operational. Suppliers are to provide costings for the sample sizes set out in the sections below for each incentive, as well as alternative sample sizes, based one of the following services: * Completion of surveys for C-MeX only; * Completion of surveys for D-MeX only; and * Completion of surveys for both C-MeX and D-MeX C-MeX and D-MeX are primarily mechanisms to incentivise better service. They are not designed to be diagnostic tools or replacements for companies to engage with their customers. Nonetheless we expect that the process will provide companies with insight on, and the opportunity to make, service improvements. We made a decision to run the shadow year from 1 May 2019 to 31 March 2020, making the duration of the shadow year 11 months only. Although the shadow year is 11 months in length, we would like the Supplier to assume that the scope of the work is the same as if the shadow year was 12 months in duration. We leave it to the Supplier to adjust the scope of work across the 11 months of the shadow year. Additional information: For further information, please contact: procurement@ofwat.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/28479228-0f49-446e-9c42-978f838bf605 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2020 |
| Submission deadline | 29 Mar 2019 |
| Future notice date | Not specified |
| Award date | 28 Apr 2019 |
| Contract period | 29 Apr 2019 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £359,945 |
| Lots value | Not specified |
| Awards value | £359,945 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 15 Jan 2020 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/28479228-0f49-446e-9c42-978f838bf605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/28479228-0f49-446e-9c42-978f838bf605
  15th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

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