---
title: "Supporting customers to pay their tax on time"
ocid: "ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-04-09"
---

# Supporting customers to pay their tax on time

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f.json)

## Summary

The procurement process was conducted by H M Revenue & Customs for the contract titled "Supporting customers to pay their tax on time." This initiative falls within the research and development services category and took place in the United Kingdom. The procurement method was a selective competitive procedure with negotiation, with the tender period concluding on 26th February 2018. The contract was awarded on 26th February 2018, with a total value of £38,885, and is set to run from 6th March 2018 to 31st July 2018.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) that specialise in research and consultancy services to engage with HM Revenue & Customs. By developing solutions that enhance customers' financial resilience, businesses can assist in mitigating tax payment issues, potentially establishing long-term relationships with government authorities. Companies with expertise in market research and customer support strategies would be particularly well-positioned to participate in similar future tenders, thereby fostering avenues for business growth.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. The aim of the research is to identify, develop and test potential upstream support options which could help customers who struggle to pay their tax on time, and prevent future debt amongst the self-assessment population. 'Upstream' refers to focusing on support options which promote wider financial resilience ahead of the point at which the customer finds themselves in debt with HMRC. Promoting or providing these support options would potentially enable customers to be in a position to pay their taxes on time, and prevent them from entering the Debt Management process within the Department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90b7dd51-2759-44cd-97ed-d9389a44abce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2018 |
| Submission deadline | 26 Feb 2018 |
| Future notice date | Not specified |
| Award date | 26 Feb 2018 |
| Contract period | 6 Mar 2018 - 31 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £38,885 |
| Lots value | Not specified |
| Awards value | £38,885 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 9 Apr 2018 at 11:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/90b7dd51-2759-44cd-97ed-d9389a44abce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90b7dd51-2759-44cd-97ed-d9389a44abce
  9th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04388a47-9501-4b8b-a8d1-32b41a41320f.json.