---
title: "Voice as a Channel_ Discovery and Proof of Concept"
ocid: "ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2022-07-26"
---

# Voice as a Channel_ Discovery and Proof of Concept

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf.json)

## Summary

The procurement process titled "Voice as a Channel: Discovery and Proof of Concept" is being conducted by NHS England, located in London, England. This project falls under the research and development services category (CPV code 73000000) and has recently completed its award stage on 10 June 2022. The contract, valued at £110,000 with a minimum value of £99,670, is designated for services to explore how voice technology can enhance access to NHS services via smart speakers. The contract period commenced on 20 June 2022 and is set to conclude on 19 August 2022.

This tender presents substantial opportunities for businesses focused on technology and user experience, particularly those with expertise in voice applications and healthcare solutions. Small and medium-sized enterprises (SMEs) that specialise in user research and prototype development would be particularly well-suited to compete for future contracts in this domain. Engaging with NHS England can significantly bolster a business's portfolio and position in the public healthcare market, promoting growth through innovative technological contributions.

## Notice

The provision of a Discovery phase, including development of prototypes and user research, exploring how voice might be used as a channel alongside the NHS App, NHS.UK website (and upcoming consolidated NHS Account) to allow citizens to access personalised/transactional NHS services through smart speakers and voice assistants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5f5fb66-c272-4e81-9528-ccf55a5018f0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2022 |
| Submission deadline | 31 May 2022 |
| Future notice date | Not specified |
| Award date | 9 Jun 2022 |
| Contract period | 19 Jun 2022 - 19 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £110,000 |
| Lots value | Not specified |
| Awards value | £99,670 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6LH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CXPARTNERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 26 Jul 2022 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5f5fb66-c272-4e81-9528-ccf55a5018f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5f5fb66-c272-4e81-9528-ccf55a5018f0
  26th July 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000J0fN/01knKV7MSdoQ9y0IXq9nin7VSD6utYFJFhe7pPQybiY
  NHS_TERMS_AND_CONDITIONS_FOR_THE_PROVISION_OF_SERVICES__PO_VERSION_

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-044122e8-ee7e-4c99-b5ec-3d1170b0e5cf.json.