---
title: "Customer Relationship Management System Licenses"
ocid: "ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2026-10-21"
---

# Customer Relationship Management System Licenses

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801

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## Summary

Ofcom procured customer relationship management (CRM) software licences, associated products and support. The requirement covers software and related support for Ofcom’s CRM system, with delivery in London. The purchase was made by Ofcom, the UK communications regulator. The procurement is categorised as goods, although the requirement includes ongoing support alongside the licences and products.

The procurement is complete and was awarded to Salesforce UK Ltd on 16 October 2026. The award value is £3,964,812.50, described as an upper-range figure allowing for growth during the contract. The contract runs from 26 October 2026 to 25 October 2029. Ofcom used a selective call-off from the Government Commercial Agency’s Back Office Software 2 framework, under its first lot. The tender deadline was 6 October 2026. The published information does not set out evaluation criteria. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

This award shows Ofcom’s demand for CRM software licensing, associated products and continuing support through a government software framework. A credible competitor for this specific requirement would need to supply and support an enterprise CRM platform, manage the associated licences and products, and deliver the ongoing service Ofcom requires. Suppliers would also need to be capable of competing for a framework call-off and supporting delivery in London. The successful supplier was a large company, while the opportunity was also marked suitable for SMEs and voluntary, community and social enterprises, indicating that smaller suppliers were not excluded on that basis. The purchase provides evidence of the buyer’s requirements and the scale of CRM provision involved, without establishing that any particular accreditation or technical credential was required.

## Notice

Contract award notice for Customer Relationship Management System Licenses, associated products and Support. Additional information: This requirement was awarded under Lot 1 of the Government Commercial Agency (GCA) RM6285 Back Office Software 2 (BOS2) Framework The value quoted is the upper range of the contract value which for allows for some growth over the term of the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/426a3fcd-7243-4223-9591-72b2438301ab |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Oct 2026 |
| Contract period | 26 Oct 2026 - 25 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,964,812 |
| Lots value | Not specified |
| Awards value | £3,964,812 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Postcode area | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE UK LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package

## Release History

- 21 Oct 2026 at 16:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/426a3fcd-7243-4223-9591-72b2438301ab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/426a3fcd-7243-4223-9591-72b2438301ab
  21st October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ofcom.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04537e2c-db31-415f-b507-e4ba9d05c801.json.