--- title: "Digital Dictation, Speech Recognition & Outsourced Transcription Services 2" ocid: "ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab.json" source: "Contracts Finder" current_stage: "Award" buyer: "N H S SHARED BUSINESS SERVICES" published: "2026-01-12" --- # Digital Dictation, Speech Recognition & Outsourced Transcription Services 2 Buyer: N H S SHARED BUSINESS SERVICES Current stage: Award OCID: ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab.json) ## Summary NHS Shared Business Services (NHS SBS) has successfully completed an open procurement process to establish a framework agreement titled "Digital Dictation, Speech Recognition & Outsourced Transcription Services 2," which aims to deliver voice recognition software development services across the United Kingdom. The total value of this framework is £150,000,000, covering a contract period from 1st October 2025 to 30th September 2027. Initially, the framework's tender process commenced with publication on 3rd September 2024, concluding on 11th October 2024. The process has advanced to the award stage, with the award being published on 12th January 2026, and the contracting authority, NHS SBS, located in Hemel Hempstead, Hertfordshire, acting as a buyer on behalf of NHS and social care organisations. This framework presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) specialising in digital dictation, speech recognition, and transcription services. With a broad spectrum of Lots, including solutions such as fixed digital dictation and SaaS-based offerings, it caters to diverse technological capabilities and needs. Suppliers like Aprobrium LTD T/A Lexacom and Accuro Transcriptions Solutions, alongside several other SMEs, have been awarded positions on the framework, indicating a welcoming landscape for businesses with innovative, scalable technology solutions. This framework provides a fertile ground for SMEs to enhance their footprint within the healthcare industry, utilising their technical offerings to meet NHS SBS's focus on sustainability and social value. ## Notice NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Lot 1a - Digital Dictation (Fixed) Lot 1b - Digital Dictation (SaaS) Lot 2a - Speech Recognition (Fixed) Lot 2b - Speech Recognition (SaaS) Lot 3 - Outsourced Transcription Lot 4 - Combined Solutions ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14e8b17e-78d3-4d2c-a30f-b96415f9a39e | | Notice type | Award Notice | | Procurement type | Dynamic, Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large, SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jan 2026 | | Submission deadline | 11 Oct 2024 | | Future notice date | 4 Aug 2023 | | Award date | 15 Dec 2025 | | Contract period | 30 Sep 2025 - 30 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000,000 | | Lots value | Not specified | | Awards value | £150,000,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | N H S SHARED BUSINESS SERVICES | | Additional buyers | NHS SHARED BUSINESS SERVICES | | Locality | HERTFORDSHIRE | | Post town | Hemel Hempstead | | Postcode | HP2 7AH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH27 South West Hertfordshire | | Local authority | Dacorum | | Electoral ward | Adeyfield East | | Westminster constituency | Hemel Hempstead | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 17 | | Supplier names | ACCURO TRANSCRIPTIONS SOLUTIONS; APROBRIUM LTD T/A LEXACOM; BIGHAND; DICT8; DICTALOGIC; DICTATE IT; DIKTAMEN; DSCRIBE; G2 SPEECH; INVENTASIA; KCI MEDICAL LTD T/A SOLVENTUM; NORTY LTD T/A T-PRO; NUANCE COMMUNICATIONS IRELAND; OKS INTERNATIONAL; SCRIBETECH; VOICE TECHNOLOGIES; XSTEK | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32342450 - Voice recorders - 32344110 - Voice-logging system - 48311000 - Document management software package - 48314000 - Voice recognition software package - 48317000 - Word-processing software package - 48517000 - IT software package - 48900000 - Miscellaneous software package and computer systems - 72212314 - Voice recognition software development services - 72261000 - Software support services - 72500000 - Computer-related services - 79550000 - Typing, word-processing and desktop publishing services ## Release History - 12 Jan 2026 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14e8b17e-78d3-4d2c-a30f-b96415f9a39e - 3 Sep 2024 at 16:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a57d547c-09cf-4234-9495-c41d3477ff88 - 4 Jul 2023 at 16:17 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/12d5c737-2dec-4392-b433-a24bbe448657 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/14e8b17e-78d3-4d2c-a30f-b96415f9a39e 12th January 2026 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/a57d547c-09cf-4234-9495-c41d3477ff88 3rd September 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/12d5c737-2dec-4392-b433-a24bbe448657 4th July 2023 - Early engagement notice on Contracts Finder - https://discovery.ariba.com/rfx/20806092 ## Notice URLs - https://www.sbs.nhs.uk/ - https://www.sbs.nhs.uk/services/framework-agreements-categories/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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