--- title: "Interactive Telephony Services" ocid: "ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2017-04-18" --- # Interactive Telephony Services Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Tender OCID: ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c.json) ## Summary The British Broadcasting Corporation (BBC) is currently seeking suppliers for a tender titled "Interactive Telephony Services". This opportunity falls within the services industry category and is based in London, England. The procurement is in the tender stage, with a deadline for submissions set for 11th May 2017. The contract period is anticipated to commence on 1st July 2017 and continue until 30th June 2019. This procurement process follows an open procedure, allowing wider participation from interested parties. This tender presents an excellent opportunity for growth for businesses specialising in telecommunications services, particularly those that can provide interactive voice response (IVR) and live call-handling capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the BBC is open to suppliers offering innovative solutions in this domain. With the potential for a long-term partnership, suitable companies can leverage this opportunity to expand their reach in the broadcasting industry and enhance their service offerings. ## Notice The BBC is seeking suppliers that will offer a fully managed service for the provision of fixed line telephone and mobile short dial code interactivity relating to BBC output that includes a public vote. Under the framework agreements, the suppliers will provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR, mobile short dial codes (MDSCs)) or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the Bravo Solution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2- Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4- Enter your correct business and user details. 1.5 - Note the user-name you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the user-name/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only). 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details',you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You mustthen submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/841ddfb6-994d-4028-84e6-ff61cc09420a | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2017 | | Submission deadline | 11 May 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2017 - 30 Jun 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48512000 - Interactive voice response software package ## Release History - 18 Apr 2017 at 09:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/841ddfb6-994d-4028-84e6-ff61cc09420a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/841ddfb6-994d-4028-84e6-ff61cc09420a 18th April 2017 - Opportunity notice on Contracts Finder - https://bbc.bravosolution.co.uk/ BravoSolution eSourcing Portal ## Notice URLs - https://bbc.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04bae5e0-1afb-4f0b-8c3a-1e9d697cb97c.json.