---
title: "Speak Up Helpline"
ocid: "ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ATAMIS LTD"
published: "2023-02-16"
---

# Speak Up Helpline

Buyer: ATAMIS LTD  
Current stage: Tender  
OCID: ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27

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## Summary

The Department of Health and Social Care is seeking a provider for the "Speak Up Helpline" project, aiming to deliver a signposting helpline and online tool for NHS and social care workers. The procurement is at the "Tender" stage with a closing date of 22nd March 2023. The contract period is expected to start on 1st June 2023 and end on 31st May 2026. The procurement method is an Open procedure with a total contract value of £362,531. The main industry category is services, focusing on business services, call centres, and office-support services.

This tender by the Department of Health and Social Care offers opportunities for businesses specialised in law, marketing, consulting, recruitment, printing, security, call centres, and office-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to apply for this procurement. The procurement process is open above the defined threshold, providing a chance for qualified businesses to contribute to public services and grow their market presence.

## Notice

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Intended contract term: 12 months with the option to extend for up to 24 months in 12 month periods. Estimated contract value (including extensions): PS162,531 (plus PS200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract PS362,531. The opportunity will be available on the DHSC Atamis eTendering System. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome, if you have not already done so. To find this opportunity in the eTendering system, select "Find Opportunities" and then search by project number or title. Once you have found the Opportunity, press the 'Register Interest' button to register your interest. This will make the project to appear on 'My proposals and quotes'. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59b8a3f7-5300-463f-89fb-bba2957816e8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2023 |
| Submission deadline | 22 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2023 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £362,531 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Additional buyers | DHSC |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79500000 - Office-support services
- 79512000 - Call centre
- 79990000 - Miscellaneous business-related services

## Release History

- 16 Feb 2023 at 14:06 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/59b8a3f7-5300-463f-89fb-bba2957816e8
- 15 Feb 2023 at 15:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/59b8a3f7-5300-463f-89fb-bba2957816e8
- 15 Feb 2023 at 15:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa922432-49ae-44cc-bca4-7efaed2b7b43

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59b8a3f7-5300-463f-89fb-bba2957816e8
  16th February 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fa922432-49ae-44cc-bca4-7efaed2b7b43
  15th February 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-04cf1f9d-7304-4f99-aafd-6e70f0be4a27.json.